Suleika Yousuf

Motivated and compassionate professional with experience in customer service, healthcare, and administration. Proven ability to perform in high-pressure environments, manage competing priorities, and provide excellent support in both clinical and office settings. Passionate about delivering high-quality care and service with empathy and attention to detail.

Receptionist/Care Co-ordinator - Cheshire Road Surgery

(2025-07)

• Patient/Client Care Coordination
• Office Administration & Reception

High-Level Admin - Well Street Surgery

(2023-09 - 2025-07)

• Managed daily rota and completed administrative tasks promptly
• Assisted GPs with online triage and patient appointments
• Triaged patients via telephone and referred to appropriate services (111, PharmacyFirst, GP)
• Handled incoming calls and scheduled annual leave
• Scanned and organised patient documentation

Laboratory Assistant - ELMI Laboratories Ltd

(2021-06 - 2022-08)

• Collected nasal and throat swabs for COVID-19 testing
• Entered data into the Laboratory Information Management System
• Maintained sample storage and cleanliness of lab equipment

Receptionist - ELMI Laboratories Ltd

(2022-09 - 2022-06)

• Responded to customer queries and concerns professionally
• Managed appointment bookings and records
• Maintained cleanliness and order of reception area

Healthcare Assistant - St. Margaret's Hospital / Princess Alexandra Hospital / Nuffield Health The Holly Hospital / Guy's & St. Thomas' NHS Trust / Whipps Cross University Hospital

(2020-09 - 2023-09)

• Monitored vital signs and supported patient mobility
• Delivered personal care (washing, dressing, toileting)
• Collected samples and assisted with lab processes
• Provided compassionate support, ensuring patient dignity
• Educated patients on health promotion and healthy lifestyles
• Removed medical equipment under supervision (e.g., cannula, NG tubes)
• Across various placements

Nursery Assistant - Barney Bear-Nursery / Busy angles-Nursery / Precious kids-Nursery

(2017-07 - 2019-05)

• Mentor for 2 children within the nursery, known as the key person
• Ensure all paperwork is completed on time and filed away daily and weekly
• Plan and carry out activities for children supporting the Early Years Curriculum
• Monitor children's progress and efficiency of internal processes
• Working as part of a team responsible for large groups of children
• To provide all aspects of care for children including washing, changing and feeding, under full supervision
• To assist with meeting the personal and emotional needs of children aged 8 months to 5 years
• Responsible for looking after children age 8 months to 5 years
• Planning and setting up the room for children to play around
• Making displays boards using the children art work

Bachelor's degree - Adult Nursing - Anglia Ruskin university (2020-09 - 2023-09)

Level 3 - Business - learners progress college (2019-09 - 2020-08)

Level 3 - Law - learners progress college (2019-09 - 2020-08)

GCSE - English - learners progress college (2019-09 - 2020-08)

GCSE - Maths - learners progress college (2019-09 - 2020-08)

Certification - Personal and Career Development - Spear Programme (2019-05 - 2019-06)