Suleman Patel

Dedicated Shop Manager focused on delivering exceptional customer experiences. Addresses customer complaints swiftly, transforming challenges into opportunities for loyalty. Maintains high standards of store presentation and cleanliness to enhance brand reputation.

Shop Manager - Euro Mini Market Ltd - Keighley, West Yorkshire

(2011-01)

• Maintained high standards of store presentation and cleanliness.
• Trained new employees in customer service excellence, product knowledge, and operational procedures.
• Organised stock in designated areas to ensure easy access and retrieval. safely and securely to maintain quality of goods.
• Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
• Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
• Monitored employee performance, providing feedback and coaching to improve service delivery.
• Merchandised displays to showcase new and popular items.
• Conducted regular stock checks to maintain inventory accuracy and minimise losses.
• Actioned customer feedback to improve product and service provisions.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Affixed clear labels on products to ensure compliance with Trading Standards. clearly and accurately in line with Trading Standards laws.
• Coordinated with the head office to align store objectives with overall company goals.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Controlled budget for store expenses, ensuring efficient use of resources.
• Managed finances by controlling budgets and authorising expenditures.
• Set prices based on market capacity and demand to achieve revenue targets.
• Enforced team compliance with health and safety requirements to maintain standards.

Returns Processor - Next - Bradford, West Yorkshire

(2006-03 - 2009-09)

• Processed customer returns efficiently, adhering to company policies and procedures.
• Implemented changes to returns procedures, improving processing time and customer satisfaction.
• Inspected returned merchandise for condition, verifying eligibility for refund or exchange.
• Conducted quality control checks on returned items, ensuring compliance with standards.
• Reviewed and updated returns documentation, ensuring accuracy and compliance.
• Managed inventory of returns area, keeping workspace organised and efficient.

Packing and Stock Assistant - Grattan - Bradford, West Yorkshire

(1997-08 - 2003-09)

• Scanned and processed parcels with scanning systems to ensure accurate tracking
• Packed and labelled parcels for efficient delivery and identification
• Worked in a fast-paced environment while meeting targets and deadlines
• Sorted parcels according to delivery requirements for streamlined dispatch
• Collaborated with team members to achieve project goals

Picker - Urbank (formally known as swithernbank) - Bradford, West Yorkshire

(1995-02 - 1997-07)

• Picked and sorted orders accurately and efficiently to meet customer requirements
• Checked products and orders to ensure accuracy and quality control
• Followed health and safety procedures
• Managed stock inventory for optimal organisation and availability

GCSEs - English - Grange Upper School (1995)

GCSEs - Urdu - Grange Upper school (1995)

GCSEs - Maths - Grange Upper School (1995)

GCSEs - Religious Studies - Grange Upper School (1995)

GCSEs - History - Grange Upper School (1995)

GCSEs - Geography - Grange Upper School (1995)

GCSEs - Science - Grange Upper School (1995)

GCSEs - Design Technology - Grange Upper School (1995)