Sulmi Lee

• MBA Graduate with 5 years of experience in Global Account Management and 7 years of Project Management
• Highly organized and skilled at account management and customer success 
• Excellent problem solving and collaboration with cross-functional teams
• Power BI Data Analyst Associate Certification (PL-300)

APAC Account Manager

Avantis Systems (VR Technology) | UK | Jul 2022 – Oct 2023

• Coordinated and build professional relationships with global key account (Korea)
• Delivered data-driven support to CEO and Chief Revenue Officer for sales forecasting and developing long term strategies and key business decisions
• Troubleshot issues and streamlined processes for global sales and delivery coordination
• Partnered with cross-functional teams, optimizing localization and user engagement 
• Managed KPIs and streamlined sales cycle of global channel partners
• Facilitated supply chain team to efficiently oversee inventory control and order processing 
• Effectively communicated complex data insights to stakeholders, influencing a 50% increase in customer retention strategies through collaboration with channel partners and the customer success team
• Collaborated with the marketing team for promotional activities, customer communication based on Google Analytics and customer data 
• Represented the company at trade shows to foster partnerships and generate leads
• Developed and delivered onboarding process and partner training sessions 
• Negotiated and expanded channel partner network via business development 

Neungyule Education (NE Build&Grow) | UAE/Remote | Jan 2019 – Jun 2022

• Coordinated and build professional relationships with channel partners and distributors across Middle East (UAE, Turkey, Egypt, and KSA)
• Steered and coached distributors, evaluating their performance and offering data-driven strategies and feedback 
• Contributed to achieve revenue target by offering expert suggestions to sales management of key accounts 
• Explored and evaluated opportunities new sales territories and partnerships
• Invoiced and communicated with cross-functional teams and couriers to ensure timely delivery and global sales operations
• Enabled Global Development Team Head to create informed account strategies 
• Represented the company at trade shows to foster partnerships and generate leads
• Assisted with sales training and onboarding process

Neungyule Education | South Korea | Jan 2012 – Dec 2018

• Managed end-to-end project life cycles, making informed decisions to ensure project success. 
• Executed multiple projects with tight deadlines 
• Led a cross-functional team to execute a high-priority project, resulting in a 15% cost reduction and 95% on-time delivery.
• Developed comprehensive project management manuals and refined business processes
• Collaborated effectively with cross functional teams, including sales, marketing, manufacturing, graphic designers 
• Boosted staff performance by offering continuous training and creating new project management manuals

MBA (University of Illinois at Urbana-Champaign)_Business Analytics Specialization

Google Analytics Certificate