Sumaiya Shakhawat

A highly organised and customer-focused professional with strong administrative experience and excellent communication skills. Experienced in managing records, handling customer enquiries, maintaining accurate documentation, and supporting daily operations in a fast-paced environment. Reliable, adaptable, and able to work effectively both independently and as part of a team.

Committed to delivering excellent customer service, maintaining high standards, and contributing positively to team success.

HR Administrator - ALD Support Limited

(2022-01)

• To act as the first point of contact for any queries from employees and external partners.
• Process large volumes of data while maintaining a high level of accuracy and attention to detail.
• Coordinate and organise staff schedules, training sessions, and appointments to support smooth daily operations.
• Work collaboratively with different departments to ensure efficient service delivery.
• Prepare and maintain spreadsheets, reports, and administrative documentation.
• Support onboarding processes and provide guidance to new team members.
• Resolve issues and respond to customer concerns in a timely and professional manner.
• Prioritise multiple tasks and work effectively in a fast-paced environment.
• Assist management with administrative tasks, record keeping, and operational support.
• Contribute to maintaining high standards of organisation, compliance, and customer satisfaction.

Residential care worker - Queens Court – Care UK

(2021-01 - 2022-12)

To meet the mental, physical, emotional, religious and educational needs of the residents being housed in the unit.

• Gained the ability to observe and communicate effectively.

Executive – Ocean Freight - Freight Management Limited - Dhaka

(2018-01 - 2019-12)

Planned schedules for mother vessel and feeder vessel to streamline processes of ocean freight department. Developed exceptional communication and negotiation skills resolve customer issues.

• Obtained high client satisfaction and positive feedback by managing emails from international clients and addressing concerns in professional manner.

Graphic Designer - Creative IT Institute - Dhaka

(2018-01 - 2018-12)

Designed appealing logos, posters, banners, and brochures using fundamental design principles of contrast, balance, emphasis, proportion, hierarchy, repetition whilst also considering colour, typography, and white space.

• Created astonishing content for electronic media and print media by utilising multiple industry-standard tools.

IT Service Desk Analyst - Live Technologies Ltd - Dhaka

(2017-01 - 2017-12)

Help users who need technical assistance with their computers via telephone, website, or e-mail. Answering phone and email inquiries for customers - providing first-line support. Discussing possible solutions and asking questions. Logging calls with progress and solutions using helpdesk software.

• Good attention to details gained customer satisfaction.

Master of Science - Data Science - Kingston University, London (2021-01 - 2022-12)

Bachelor of Science - Computer Science and Engineering - Daffodil International University