Sumaya Sakandar

A target-driven sales and service professional with over three years of experience in high-volume environments. Currently at Vodafone, managing customer inquiries, identifying sales opportunities, and handling administrative records. Combines strong relationship-building and organizational skills with a diverse background. Adaptable, reliable, and equipped to deliver exceptional results both independently and within teams.

Inbound Sales & Customer Service Agent - Vodafone

(2022-01)

• Handle high-volume inbound customer inquiries, providing tailored telecom and network solutions.
• Consistently meet and exceed monthly performance and sales targets in a fast-paced environment.
• Proactively identify sales opportunities, matching customer needs with relevant products and upgrades.
• Manage secure customer records and perform accurate administrative updates across multiple internal systems.
• Resolve complex customer issues efficiently, maintaining high standards of first-contact resolution.

Sales & Administration Assistant - Family Business – Mobile Tech Sales & Operations

(2016-01 - 2019-12)

• Oversaw daily business administration, managing stock records, and processing customer orders.
• Provided high-quality customer service across both in-store and digital sales channels.
• Managed point-of-sale transactions, daily cash handling, and accurate financial record-keeping.
• Developed foundational skills in inventory coordination, visual merchandising, and tech sales.

Nursery Teaching Assistant - Nursery School

(2015-01 - 2016-12)

• Supported early years development for children aged 1–4, facilitating structured learning and play activities.
• Collaborated closely with senior staff to monitor individual milestones and implement daily routines.
• Maintained a highly safe, caring, and stimulating environment to foster social and emotional growth.

Secondary Education - English, Mathematics, Science, IT, and Business Studies - Co-operative Academy of Stoke-on-Trent

Level 3 Qualification in Business Studies - Business Studies (2018-12)