Corporate Receptionist - Shawbrook Bank (Atlas) - Head office City of London
(2023-05)
- Greet all Visitors, direct to appropriate individual.
- Answering telephone call internally and externally.
- Maintain signing in visitor book and authorise visitor’s badge.
- Ordering breakfast and lunch for office clients.
- Stationery and office order.
- Booking in Visitors and Contractors.
- Preparing incoming and outgoing mail.
- Handle special request for mail, package, shipping freight service.
- Ensure completion of routine check around office daily.
- Delegate task to hospitality team.
- Log fault and issues to helpdesk and management.
- Managing Condeco, Korbyt and desk booking.
- Proficient in Net2, Meraki & Ciphr Net.
- Setting up meeting room according to client’s expectation.
- Special setup meeting room requirements for Executive and Board Team members
- Induction tour to new starters and office visitors.
- Maintaining clean and tidy reception area.
- Signing off weekly checklist
- Booking meeting rooms for clients and External visitors.
- Liaising with the office manager.
- Working alongside with office PA.
- Communicating with building security.
- Assisting with organisation of office events.
Receptionist / Facility Support - Jacobs - Head office London Bridge
(2022-12 - 2023-03)
- Greeting all Visitors
- Answering Incoming and External calls
- Maintaining guest and visitors sign in log
- Assist in building and suite access control and the maintenance of safe, healthy and secure office
- Prepare and process incoming and outgoing mails
- Maintain a neat and presentable front of desk
- Organise conference room for clients
- Respond to facility maintenance or repair
- Purchase of office stock suppliers
- Authorising building passes and access for visitors
- Booking in clients for meeting rooms
- Organising refreshments for clients
Supervisor - Coach - London
(2019-09 - 2022-11)
- Greeting all Clients
- Assisting clients in finding the right product with an exceptional service for new and existing clients
- Responding to customer queries and complaints
- Training new staff members on board
- Motivating and being aware of brand trends
- Merchandising and maintaining standards within the brands expectations
- Working as part of a team
- Analysing sales figure
- Opening and Closing store
- Heavy Admin operation tasks including opening and closing tills
- Morning and evening paperwork consisting of making the rota, dealing with emails (both customer based and internal emails), creating and amending access fobs for staff members.
- Touring the sales floor to ensure everything is up to brand expectations
- Liaising with management to ensure effective management of team
- Completing Return to work and monitoring sickness for staff
- Keeping an eye out on shop supplies and ordering when supply is low
- Extensive knowledge on PCOS system
- Accepting Deliveries and organising them accordingly
- Maintaining the responsibility of the front of house/ Back of house to ensure a smooth day
- Always keeping a close eye on the emails
- Taking direction from senior/ regional management
Brand Manager - Moschino (House of Fraser) - Central London
(2017-06 - 2019-06)
- Delivering, and running an efficient, well-organised Brand within set budgets
- Achieve Brand Standards in customer service and selling
- Ensure store layout and merchandising in line with organisational standards
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring local competitors
- Assisting clients in finding the products and services that are right for them
- Selling products and services to new and existing customers
- Interacting and striking up conversations with customers
- Achieving personal sales targets in line with KPI objectives
- Managing stock levels and making key decisions about stock control
- Responding to customer complaints and comments
- Liaising with supervisors and the Management team
- Upholding Company policies and procedures
- Deliver customer service standards and providing a VIP customer experience.
- Introduce customers to multi- channel sales service,
- Maintaining back of house standards
- Ensuring that the store is tidy and presentable
Assistant Manager - Peacocks-Fashion - London
(2013-06 - 2017-06)
- Managing and motivating a team to increase sales and making decisions about stock control
- Responding to customer complaints and comments
- Touring the sales floor regularly, talking to colleague, managing shopfloor and customers, and identifying or resolving urgent issues
- Assist the Store Manager in the day to day running of the store
- Liaising with supervisors and the Management team
- Managing Till point including carrying out VAT refunds
- Upholding Company policies and procedures
- Administration including comparison of sales figures
- Analysing sales figures
- Planning and managing of team resources and workload
- Manage day-to-day running of sales floor
- Motivate and drive staff to achieve high standards
- Carrying out cash and admin operations which are required by the store
Sales Assistant - Peacocks-Fashion - London
(2005-09 - 2013-06)
- Deliver customer service
- Replenishment of stock
- Merchandising store when new product arrives as well as changing the windows
- Till operation and cash handling
- Answering telephones
- Maintaining a clean, tidy and presentable shop floor
- Stocktaking.
