Sumesh S

Having 4 years of Experience in the field of Information-Technology. Collaborated with network, server and cloud team for L2 support.

Engineer (L2 Support) - JPMorgan Chase and Co - Bengaluru (Quess Crop)

(2025-01 - 2026-02)

Junior Engineer IT (L2 Support) - Omega Healthcare - Bengaluru

(2021-09 - 2024-11)

• Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance
• Active directory AD (password reset & OU groups change)
• Microsoft 365 (Profile creation, Licensing, profile delete)
• O356 Managing storage accounts & backups
• VPN configurations, MFA &2FA configurations, Remote Domain joining, Wi-Fi management
• Responsible for all the outages like network links, server issues, Application Related issues and monitoring the closure according to the classification and priority
• Responsible for preparing and sharing the daily task in to excel sheet to Team members
• Installing Microsoft Operating system, updating and maintenance
• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Remote tools (Any desk, TeamViewer, SSCM), Ticketing Tool – Sapphire
• Well Knowledge of VPN Configurations and troubleshooting techniques
• Basic LAN / WAN connectivity and internet troubleshooting
• Première experience in support IT out stage significative dans un environment Microsoft (Windows) et Apple Mac

B.Sc. - Information Technology - Sankara college of science and commerce (2018 - 2021)

HSSE - Immaculate Higher Secondary School (2016 - 2017)

SSLC - Thambu Higher Secondary School (2015 - 2016)