Sumesh S

Engineer (L2 Support) with 4 years of IT Experience

Talent

Bangalore Rural, BengaluruMember since June 10, 2026

Active DirectoryVPN Configurations and troubleshootingMicrosoft 365ServiceNowRemote tools (Any desk, TeamViewer, SSCM)LAN / WAN connectivity and internet troubleshootingWordExcelVPN configurations2FA configurationsRemote Domain joiningWi-Fi managementAny deskTeamViewerSSCMSapphireInternet troubleshooting

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Active DirectoryVPN Configurations and troubleshootingMicrosoft 365ServiceNowRemote tools (Any desk, TeamViewer, SSCM)

About

Having 4 years of Experience in the field of Information-Technology. Collaborated with network, server and cloud team for L2 support.

Experience

Engineer (L2 Support) - JPMorgan Chase and Co - Bengaluru (Quess Crop)

(2025-01 - 2026-02)

Junior Engineer IT (L2 Support) - Omega Healthcare - Bengaluru

(2021-09 - 2024-11)

Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance
Active directory AD (password reset & OU groups change)
Microsoft 365 (Profile creation, Licensing, profile delete)
O356 Managing storage accounts & backups
VPN configurations, MFA &2FA configurations, Remote Domain joining, Wi-Fi management
Responsible for all the outages like network links, server issues, Application Related issues and monitoring the closure according to the classification and priority
Responsible for preparing and sharing the daily task in to excel sheet to Team members
Installing Microsoft Operating system, updating and maintenance
Performs Configuration/Customization of the ServiceNow system, including creation workflows
Remote tools (Any desk, TeamViewer, SSCM), Ticketing Tool – Sapphire
Well Knowledge of VPN Configurations and troubleshooting techniques
Basic LAN / WAN connectivity and internet troubleshooting
Première experience in support IT out stage significative dans un environment Microsoft (Windows) et Apple Mac