Sumit Valani

I am a highly organised, diligent, and motivated individual with a demonstrated ability to work effectively within a team or independently. I pride myself on being a dependable and punctual professional, approaching tasks with enthusiasm and a keen mindset. My communication skills, both oral and written, are strong, and I am adept at using my initiative when required.

Computer

Science graduate with hands-on experience in IT support and a growing skill set in networking and cybersecurity. Certified in CompTIA Network+, Security+, and Cisco CCNA, I'm eager to contribute to network administration and security operations while continuing to develop my technical and analytical skills.

Retail Assistant - Waitrose - North London

(2022-02)

Currently working in the North London Waitrose store as a retail assistant.

• Manage stock and inventory
• Deal with customer queries and complaints
• Restack shelves
• Led 10-person team to improve shelf-restocking efficiency during peak hours
• Manage third party orders

Intern, Change Management Team - Aviva Investors

(2022-12 - 2023-01)

Undertook 2-week work experience with senior business analyst within the ESG (Environmental, Sustainability and Governance) project.

• Shadowed Senior Business Analyst and Data Scientist
• Sat in meetings with Programme Manager and Leads on project
• Reviewed As-Is and To-Be target operating models
• Ran queries in SQL to search for data

Intern Change Management Team - Fidelity

(2022-07 - 2022-07)

Networked with senior business analyst at university event. Requested for opportunity to undertake work experience with Asset Management firm. Sat within Change Management team working on multiple projects including HR transformation and data migration.

• Worked with data analyst and data architects to understand code and APIs
• Sat with senior business analyst to review processes
• Sat in multiple working group meetings
• Requested to take notes for project meeting

Work Experience, Retail - 64 Computers

Undertook work experience in retail computer store:

• Greeting customers in a polite and courteous way at reception desk
• Managing computer stock
• Ensuring all work areas are kept clean & tidy
• Delivering and receiving parcels
• Managing payments from customers

Work Experience, Hotel IT Support Analytic Trainee - Rosewood Hotel

(2019-12 - 2020-09)

Undertook some work experience in a prestigious hotel as a IT Support Analytic Trainee

• Handling databases
• Assisting with Active Directory user accounts, passwords resets and access control
• Setting up, maintaining and troubleshooting computers, printers, POS systems and staff devices
• Managing computer stock
• Learned about secure network segmentation for guest's vs staff networks
• Observed IT incident reporting and escalation procedures
• Ensuring all work areas are clean and tidy
• Delivering receiving parcels
• Participating in system upgrades, maintenance ad daily IT checklists
• Assisting with hotel network infrastructure – switches routers cabling
• Managing tickets for technological issues occurring during working hours
• Assisting the managers in technical areas
• Supporting guest wifi systems and ensuring strong network performance
• Adhering to health and safety protocols
• Learning how to create images of computers and transferring them to other computers using the BIOS settings
• Learning new software techniques
• Managing system rights and privileges
• Managing staff support while communicating the phone
• Learning how to fix and change ethernet cable ports around the hotel
• Taking responsibility for the server room
• Interacting courteously with hotel staff and occasionally guests to resolve technical issues

BSc (Hons) - Computer Science - University of Hertfordshire (2020-09 - 2023-09)

BTEC - Computer Science - Westminster Kingsway College (2018-09 - 2020-06)

GCSEs - Archway Academy (2015-09 - 2018-06)