Surendra Muppaneni

Amazon UK Warehouse Associate with experience in a fast-paced fulfilment centre environment, supporting safe working practices, quality standards, productivity and day-to-day operations. Also bring 3+ years of enterprise IT support experience at Accenture, with strong attention to detail, incident investigation, corrective actions, monitoring, documentation and cross-functional communication. Currently pursuing an MSc Computer Science at Teesside University.

Interested in developing within Amazon through the Proxy T1 Health & Safety Coordinator opportunity and contributing to a safe, compliant and well-organised site.

Warehouse Associate (Picker & Packer) at Amazon UK (2025-08 – Present)

• Follow health and safety procedures and contribute to a safe, organised working environment within a fast-paced fulfilment centre.
• Pick and pack customer orders while consistently working towards productivity and quality KPIs.
• Maintain awareness of quality and process standards, identifying issues and supporting improvements during daily operations.
• Support team leaders with daily operational targets and help identify and resolve workflow barriers.
• Work collaboratively with colleagues and managers, communicating operational issues clearly and professionally.
• Maintain accurate inventory information using scanners and warehouse systems, demonstrating ownership and attention to detail.
• Work reliably in a high-pressure environment while maintaining safe working practices, quality and productivity expectations.

SAP BASIS Administrator at Accenture (2022-02 – 2025-03)

• Supported business-critical production environments, maintaining stable and reliable day-to-day operations.
• Investigated incidents, performed technical analysis and implemented corrective actions to restore services and reduce recurring issues.
• Used monitoring and operational data to identify issues and support timely resolution.
• Coordinated incident escalation with relevant technical and business teams and provided clear stakeholder updates.
• Worked with cross-functional teams to identify operational issues, coordinate resolution activities and improve support processes.
• Maintained clear technical documentation and records during incident and change-related activities.
• Used ServiceNow and JIRA for ticket handling, issue tracking and workflow coordination.
• Supported change and release activities with a focus on controlled implementation and minimal disruption.

MSc in Computer Science – Teesside University (2027-01)

B.Tech – QIS Institute of Technology