Susan Bunce

A responsible, polite and considerate person who has experience and qualifications in customer service. Is thorough with great attention to detail and a good understanding of how to implement company policies effectively. Has a sensitive and understanding nature enabling her to quickly develop a rapport with customers. Can work under pressure to achieve targets while remaining calm and patient when resolving problems. Currently looking for a local customer service role.

FULL TIME PARENT (2021-01 – Present)

Call Centre Operator at EMCS, CHILWELL (2020-01 – 2021-12)

• Answering calls from customers who had problems with their alarms
• Recording details onto a database for correct security company
• Sending reports to appropriate company engineers
• Taking calls from commercial premises notifying of alarm tests
• Accurately inputting correct date and time of alarm tests into the system

CCTV Operator (2015-01 – 2020-12)

• Watching CCTV recordings
• Calling key holders to alert to potential security breaches
• Calling Police if required
• Recording observations and actions onto system
• Responding to fire alarm activations – Calling the site and then Fire Brigade if no response from site
• Responding to panic alarm activations by calling the Police

SIA – CCTV OPERATOR BADGE – EMCS, CHILWELL (2017-01 – 2017-12)

NVQ Level 2 in Customer Service – EMCS, CHILWELL (2017-01 – 2017-12)

Level 2 in Maths – EMCS, CHILWELL (2017-01 – 2017-12)

Level 2 in English – EMCS, CHILWELL (2017-01 – 2017-12)

Secondary Education – FRIESLAND SCHOOL, SANDIACRE AND HIGHDOWN SECONDARY SCHOOL, READING (2007-01 – 2012-12)