Susan Hutchings

Hardworking, compassionate and reliable professional with over 18 years' experience working within a busy GP surgery environment. Experienced in administration, reception, patient-facing services and team leadership. Confident communicating with patients, colleagues and healthcare professionals, with excellent attention to detail and a calm, caring approach. Highly organised and able to work effectively in a busy environment while maintaining confidentiality and professionalism.

Team Leader / Receptionist / Administrator - Wall House Surgery, Reigate - Reigate

(2008-01)

Over 18 years' experience working within a busy GP surgery, progressing from receptionist/administrator to Team Leader.

• Providing a professional and friendly first point of contact for patients.
• Answering telephone calls and dealing with patient enquiries.
• Booking and managing appointments.
• Registering new patients and maintaining accurate records.
• Updating and coding information on patient medical records.
• Carrying out a wide range of administrative duties.
• Supporting colleagues and helping to manage the reception team.
• Working closely with doctors, nurses and other healthcare professionals.
• Dealing with sensitive and confidential information appropriately.
• Supporting patients in a caring, respectful and compassionate manner.
• Managing competing priorities within a busy working environment.
• Ensuring high standards of accuracy and customer service.

GCSEs - English and Social Studies (1973-01 - 1977-12)