Sushil Gill

A friendly and approachable individual with a strong background in customer service and administration, experienced in dealing with a wide range of people in busy environments. Confident in managing enquiries, coordinating tasks, and handling sensitive information with discretion. Known for a calm and professional manner, with the ability to support both colleagues and the public effectively. Highly organised, adaptable, and committed to delivering a high standard of service.

GP Receptionist - Henley Green Medical Centre

(2025-11)

• Delivered professional front-desk service, acting as the first point of contact for customers and visitors
• Managed high volumes of phone calls and face-to-face enquiries efficiently and courteously
• Scheduled, rescheduled, and cancelled appointments while maintaining accurate records
• Handled sensitive information with discretion, ensuring confidentiality at all times
• Maintained and updated records using computer-based systems with a high level of accuracy
• Resolved queries and complaints calmly, ensuring a positive experience for all customers
• Worked collaboratively with team members to ensure smooth daily operations
• Prioritised tasks effectively in a fast-paced environment, maintaining attention to detail under pressure

Customer Service Advisor - Matalan

(2014-01 - 2021-12)

• Provided front-line customer service across tills, returns, click & collect, and online orders
• Handled customer queries and complaints calmly and professionally, often resolving issues independently
• Delivered a welcoming and positive experience when greeting and assisting customers
• Advised customers on purchases, ensuring a high standard of service
• Operated tills accurately, including processing refunds and transactions
• Supported store operations by making tannoy announcements and answering incoming calls
• Carried out void overrides and assisted with supervisory tasks when required

Company Administrator - Call Line Taxis Kenilworth

(2011-01 - 2023-12)

• Managed incoming calls and bookings, accurately recording and processing customer information
• Demonstrated excellent communication skills when dealing with a wide range of customers
• Coordinated schedules and allocated jobs efficiently, ensuring smooth daily operations
• Liaised with drivers and monitored workloads to maintain an organised and responsive service
• Maintained accurate financial records, including transactions, payments, and staff wages
• Handled sensitive information with discretion and professionalism
• Supported general administration tasks, demonstrating strong organisation and time management
• Contributed to business promotion through creating and distributing marketing materials

Sales Assistant - TOYS R US

(2005-01 - 2011-12)

• Cashier
• Customer services, handling returns/complaints
• Making recommendations for a purchase to process sales within specialised departments
• Meeting sales targets

Owner - Londis Store

(2002-01 - 2005-12)

• Maintaining store staff by recruitment and selection, training and disciplining employees
• Achieving financial objectives by preparing an annual budget and scheduling expenditures
• Managing budgets, projecting sales and financial performance to ensure profitability
• Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales; studying trends
• Marketing merchandise by studying advertising, sales promotion and display plans; analysing financial statements and profitability ratios
• Considering health and safety regulations

Assistant Manager - Alldays Convenience Stores

(1999-01 - 2002-12)

• Supporting manager in performing management functions, such as staffing, training and expanding business plans
• Key holder and cash handler
• Investigating and resolving customer's issues and complaints
• Communicated with colleagues about implementing the organisation's operational guidelines, objectives, standards and policies
• Purchase buying and stock control

Production Worker - Elizabeth The Chef

(1992-01 - 1994-12)

• Applying, decorating or depositing toppings onto cakes, per specification
• Maintaining the overall cleanliness and sanitation of the work area and equipment
• Perform in a timely manner

CSE - Mathematics and English Language - Handsworth Wood Girls School (1978-01 - 1983-12)

Diploma - IT, Computer Management and Administration - Pitman Training Centre (1985-01 - 1986-12)

Diploma - Switchboard training - BT Switchboard (1986-01 - 1986-12)