GP Receptionist - Henley Green Medical Centre
(2025-11)
- Delivered professional front-desk service, acting as the first point of contact for customers and visitors
- Managed high volumes of phone calls and face-to-face enquiries efficiently and courteously
- Scheduled, rescheduled, and cancelled appointments while maintaining accurate records
- Handled sensitive information with discretion, ensuring confidentiality at all times
- Maintained and updated records using computer-based systems with a high level of accuracy
- Resolved queries and complaints calmly, ensuring a positive experience for all customers
- Worked collaboratively with team members to ensure smooth daily operations
- Prioritised tasks effectively in a fast-paced environment, maintaining attention to detail under pressure
Customer Service Advisor - Matalan
(2014-01 - 2021-12)
- Provided front-line customer service across tills, returns, click & collect, and online orders
- Handled customer queries and complaints calmly and professionally, often resolving issues independently
- Delivered a welcoming and positive experience when greeting and assisting customers
- Advised customers on purchases, ensuring a high standard of service
- Operated tills accurately, including processing refunds and transactions
- Supported store operations by making tannoy announcements and answering incoming calls
- Carried out void overrides and assisted with supervisory tasks when required
Company Administrator - Call Line Taxis Kenilworth
(2011-01 - 2023-12)
- Managed incoming calls and bookings, accurately recording and processing customer information
- Demonstrated excellent communication skills when dealing with a wide range of customers
- Coordinated schedules and allocated jobs efficiently, ensuring smooth daily operations
- Liaised with drivers and monitored workloads to maintain an organised and responsive service
- Maintained accurate financial records, including transactions, payments, and staff wages
- Handled sensitive information with discretion and professionalism
- Supported general administration tasks, demonstrating strong organisation and time management
- Contributed to business promotion through creating and distributing marketing materials
Sales Assistant - TOYS R US
(2005-01 - 2011-12)
- Cashier
- Customer services, handling returns/complaints
- Making recommendations for a purchase to process sales within specialised departments
- Meeting sales targets
Owner - Londis Store
(2002-01 - 2005-12)
- Maintaining store staff by recruitment and selection, training and disciplining employees
- Achieving financial objectives by preparing an annual budget and scheduling expenditures
- Managing budgets, projecting sales and financial performance to ensure profitability
- Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales; studying trends
- Marketing merchandise by studying advertising, sales promotion and display plans; analysing financial statements and profitability ratios
- Considering health and safety regulations
Assistant Manager - Alldays Convenience Stores
(1999-01 - 2002-12)
- Supporting manager in performing management functions, such as staffing, training and expanding business plans
- Key holder and cash handler
- Investigating and resolving customer's issues and complaints
- Communicated with colleagues about implementing the organisation's operational guidelines, objectives, standards and policies
- Purchase buying and stock control
Production Worker - Elizabeth The Chef
(1992-01 - 1994-12)
- Applying, decorating or depositing toppings onto cakes, per specification
- Maintaining the overall cleanliness and sanitation of the work area and equipment
- Perform in a timely manner
