Front Counter Staff at Royston Post Office (2025-01 – Present)
- Delivered high-quality front-counter service across postal, banking, bill payment, and government service transactions, maintaining accuracy under high customer footfall.
- Processed cash, card, and cheque transactions with a zero-discrepancy record; conducted daily till balancing in strict adherence to Post Office cash-handling protocols.
- Ensured full compliance with Anti-Money Laundering (AML) regulations and Post Office security procedures, identifying and escalating suspicious activity in line with internal policy.
- Managed foreign currency exchange transactions, maintaining rate accuracy and guiding customers through the process with confidence and clarity.
- Handled vehicle licensing, tax payments, and government services, ensuring correct documentation and timely processing on behalf of customers.
- Built strong rapport with regular customers, resolving queries swiftly and escalating complex issues to branch management where appropriate.
- Collaborated with branch colleagues to consistently achieve service delivery targets and maintain a welcoming, efficient counter environment.
Branch Counter Assistant at Post Office Ltd (2025-01 – 2025-12)
- Provided comprehensive counter services to a diverse customer base, handling postal, banking, and financial transactions with consistent precision and professionalism.
- Balanced daily tills and reconciled cash positions, maintaining a strong accuracy record in a high-volume branch environment.
- Operated cash withdrawal and deposit machines, ensuring secure and seamless transaction processing with prompt resolution of any operational issues.
- Processed government services including bill payments, tax payments, and vehicle licensing in full compliance with Post Office guidelines.
- Maintained current knowledge of AML regulations, applying them consistently across all customer-facing interactions.
- Supported colleagues proactively and contributed to a high-performance team culture focused on customer satisfaction.
Financial Analyst at M&N Chartered Accountants and Auditors (2023-01 – 2024-12)
- Performed in-depth financial statement analysis to support audit procedures, ensuring compliance with GAAP and applicable regulatory frameworks.
- Identified financial discrepancies through variance analysis, data validation, and trend forecasting, directly strengthening audit accuracy and reliability.
- Supported audit and financial review process through detailed analysis of financial statements and business performance indicators.
- Prepared comprehensive audit documentation and working papers, enabling timely and accurate completion of client audit engagements.
- Liaised with internal departments and external auditors to consolidate financial data and resolve reporting inconsistencies efficiently.
Client Support Executive at Manatec Mobility Pvt Ltd (2023-04 – 2023-05)
- Served as primary point of contact for vendors and internal teams on invoice and payment queries, ensuring prompt and accurate resolution.
- Guided stakeholders on invoice formats, documentation requirements, and payment timelines, reducing processing delays and repeat queries.
- Maintained detailed query logs supporting audit trails and contributing to smooth month-end finance activities.
- Escalated high-priority payment issues to the finance team, monitoring resolution and communicating outcomes to all parties.
Stakeholder Support Officer at PIPDIC — Pondicherry Industrial Promotion, Development & Investment Corporation (2022-08 – 2022-09)
- Managed stakeholder enquiries relating to development initiatives, funding processes, and documentation, delivering clear and timely responses.
- Coordinated cross-departmental communication to ensure accurate, consistent information was provided to external partners and project teams.
- Streamlined communication workflows and response tracking, contributing to measurable improvements in service delivery efficiency.
