Customer Care Specialist - PayPal (Venmo)
(2021-08 - 2026-05)
- Assisted customers with financial transactions, payment concerns, and account inquiries.
- Resolved debit and credit card issues while ensuring a seamless customer experience.
- Investigated and processed disputes and claims in compliance with company policies and financial regulations.
- Handled complex customer concerns through effective problem-solving and active listening.
- Maintained professionalism, accuracy, and high-quality service in a fast-paced financial environment.
Process Trainer / Claims Manager - WNS Global Services
(2018-01 - 2021-07)
- Served as a Process Trainer responsible for onboarding, coaching, and developing new associates.
- Managed motor insurance claims for an Australian insurance account.
- Evaluated liability based on road rules and policy guidelines.
- Delivered exceptional customer service while maintaining quality and compliance standards.
- Collaborated with team members and leadership to improve operational performance.
Junior Associate - Capital One
(2017-06 - 2018-12)
- Assisted customers with credit card and account-related inquiries.
- Explained banking products, account features, and payment options.
- Resolved customer concerns while maintaining compliance with company policies.
- Delivered efficient and professional customer service.
Customer Service Representative - TeleTech
(2009-10 - 2012-08)
- Supported customers of an Australian telecommunications company.
- Assisted with internet and phone troubleshooting.
- Resolved billing, account, and technical concerns.
- Maintained high levels of customer satisfaction through effective communication.
Production Assistant / Researcher - Solar TV
(2009-03 - 2009-08)
- Conducted research and developed story proposals for news and current affairs programs.
- Prepared background materials and coordinated with production teams.
- Assisted during studio tapings and live broadcasts.
Researcher / Segment Producer - TV5 Network
(2008-02 - 2009-03)
- Researched topics for news and documentary programs.
- Wrote scripts and coordinated segment production.
- Worked closely with reporters, hosts, and production staff.
Web Writer - Magsaysay Maritime
(2007-09 - 2008-02)
- Produced news and feature articles for company websites.
- Conducted research and created engaging written content.
- Ensured accuracy and timely publication of articles.
Researcher / Segment Producer - GMA Network
(2005-03 - 2007-09)
- Conducted research for public affairs and documentary programs.
- Developed story concepts, scripts, and production materials.
- Coordinated with production teams.
Researcher / Video Producer - Greenpeace
(2003-06 - 2004-03)
- Assisted in research and production of an environmental documentary.
- Coordinated content development and supported video production activities.
Freelance Event Coordinator - Self-employed
(2002-01)
- Coordinated corporate and private events from planning through execution.
- Managed logistics, vendor coordination, and client communication.
- Ensured successful delivery of events while maintaining high client satisfaction.
