Sydney Chako-Ngindu

A highly organised professional with experience supporting complex casework, managing high-volume data and coordinating stakeholders within fast-paced environments. Skilled in database management, compliance, scheduling and confidential data handling. Seeking to progress into a role focused on case management, participant support and data-led decision making.

SEN Administrator - Morpeth Secondary School - London

(2024-05)

• Provide administrative and casework support to the Special Educational Needs department, ensuring accurate record-keeping and compliance with statutory requirements.
• Manage and maintain SEN databases, tracking caseloads, key deadlines, progress and interventions.
• Coordinate communication between staff, parents and external agencies to support individual needs and outcomes.
• Schedule and organise reviews, meetings and assessments, preparing documentation and distributing reports.
• Produce letters, reports and spreadsheets, ensuring timely follow-up and accurate documentation.
• Offered the role following successful support in clearing a significant administrative backlog, improving data accuracy and meeting compliance deadlines.

Business Administration Apprentice - Rhodes Avenue Primary School

(2022-03 - 2023-08)

• Acted as the first point of contact for enquiries via phone, email and in person, providing professional and responsive support.
• Managed pupil records, admissions documentation, attendance data and correspondence using internal systems.
• Prepared and processed documentation including health care plans, letters, registers and class lists.
• Supported day-to-day office operations including filing, data input, photocopying, updating spreadsheets and handling confidential information in line with policies.

Admin Assistant (Traineeship) - Simba Cars Ltd

(2021-09 - 2021-10)

• Scanned, digitised and organised company documentation including PCNs, rental agreements and contracts.
• Responded to customer enquiries regarding vehicle availability and pricing.
• Liaised with local councils to track fines and submitted appeals with supporting documentation.

Warehouse Operative (Part-Time) - Sony ADC

(2017-10 - 2019-10)

• Picked and packed products, handled inventory discrepancies and supported stock management processes.
• Assisted with quality control checks and maintained health and safety standards.

Business Administrator Level 3 - Business Administration - Barnet & Southgate College (2023)

Business Administration Level 2 - Business Administration - Aim Skills Development (2021)

Diploma in ICT Systems Support (Level 2) - ICT Systems Support - City & Guilds

Functional Skills Maths Level 2 - Mathematics - City & Guilds