Syed Hanif Ahmed

Results-driven hospitality professional with over 9 years of experience in luxury hotels, specializing in concierge services and guest relations. Currently a Concierge at a prestigious London hotel, promoted from Luggage Porter in recognition of strong performance and consistent guest satisfaction. Proven ability to deliver exceptional, personalised guest experiences, contributing to outstanding feedback on platforms such as TripAdvisor and Google.

Recognised as "Hero of the Month" for exceeding service expectations and enhancing overall guest satisfaction. Skilled in anticipating guest needs, resolving requests efficiently, and maintaining the highest standards of service in fast-paced luxury environments, with a strong focus on professionalism, discretion, and attention to detail.

Concierge at 100 Queen's Gate Hotel, Curio Collection by Hilton (2025-09 – Present)

Promoted from Luggage Porter to Concierge based on performance and guest feedback

• Deliver personalised guest services, including restaurant reservations, transport, and bespoke experiences
• Provide expert local recommendations tailored to guest preferences
• Coordinate with Front Office, Housekeeping, and F&B teams
• Maintain the highest standards of luxury hospitality
• Awarded Hero of the Month for outstanding guest service

Luggage Porter at 100 Queen's Gate Hotel, Curio Collection by Hilton (2022-10 – 2025-09)

• Warmly welcomed and assisted hotel guests
• Managed luggage and facilitated rooming processes
• Supported concierge with inquiries and arrangements

Night Porter/Concierge at 100 Queen's Gate Hotel, Curio Collection by Hilton (2022-08 – 2022-10)

Managed night operations including guest services and security support

• Handled late check-ins, requests, and guest queries and night concierge duty
• Assisted with room service and basic maintenance issues

Room Attendant at Novotel London Excel (2022-04 – 2022-12)

• Maintained high cleanliness and presentation standards in guest rooms
• Reported maintenance issues and ensured guest comfort

Administrative Assistant at Unicol GEC Ltd (2021-10 – 2022-11)

• Data Entry: Maintained accurate digital records and spreadsheets with high attention to detail
• Office Support: Managed filing, scanning, and professional email correspondence
• Organization: Coordinated schedules and kept office supplies and documents well-ordered

Manager at Habib Aggregate Industry (2017-07 – 2021-07)

• Global Logistics: Managed international air, sea, and road shipments from end-to-end
• Compliance: Ensured full adherence to customs regulations and Incoterms
• Documentation: Handled all trade paperwork, including HS Codes and Bills of Lading
• Vendor Relations: Coordinated with freight forwarders, brokers, and global suppliers

BA (Hons) in International Business Management – Leeds Beckett University (2021-10 – 2023-03)

– National University (MC College Sylhet) (2017-05 – 2020-09)