Syed Imran
Customer Support, KYC/AML, Sales & Banking Operations Specialist
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About
Results-driven Customer Support, Sales, and Operations professional with 11+ years of experience supporting UK & US customers across banking, telecom, energy, fintech, and background verification industries. Strong background in sales, customer retention, account management, onboarding, KYC/AML compliance, and CRM systems. Proven ability to exceed sales targets, resolve complex customer issues, build long-term client relationships, and deliver exceptional service in high-volume, KPI-driven environments.
Experience
Client & Candidate Account Specialist - First Advantage - Bangalore, India (Remote)
(2025-07 - 2026-07)
UK-US Process
- Provided customer support through live chat, email, and inbound/outbound calls, resolving candidate and client queries while maintaining high service standards.
- Managed end-to-end background verification cases for US & UK clients, ensuring accuracy and compliance.
- Utilized Salesforce CRM to manage customer information, track cases, update records, and support daily operational activities while ensuring data accuracy.
- Engaged with internal departments for documents submission and follow ups.
KYC Specialist - MetaEarth Global DMCC - Dubai, UAE
(2024-02 - 2024-10)
- Reviewed and monitored cryptocurrency-related transactions to identify suspicious activities and ensure compliance with AML and financial crime regulations.
- Collaborated with cross-functional teams for onboarding and ongoing due diligence.
- Verified customer identities against national and global databases for KYC compliance.
Subject Matter Expert - Concentrix - Bangalore, India
(2022-03 - 2024-01)
HSBC UK Process
- Identified and assessed financial risks related to customer accounts and transactions.
- Performed customer verification through security questions and authentication procedures in compliance with banking regulations and data protection policies.
- Assisted customers with mobile and online banking, including account registration, password resets, login issues, beneficiary management, and digital payment services.
- Resolved queries related to domestic and international fund transfers, SWIFT payments, transaction tracking, and payment status updates.
Senior Executive - SaveBySwitching — Energy Helpline - Bangalore, India
(2018-04 - 2022-01)
UK Process
- Compared energy tariffs from leading UK suppliers including British Gas, E.ON, EDF Energy, Npower, ScottishPower, and SSE to identify the most cost-effective plans based on customers' consumption and requirements.
- Made outbound calls and educated customers on energy pricing, contract terms, fixed and variable tariffs, and potential savings, converting leads into successful sales.
Sales Executive - Sky Digital Telecom - Bangalore, India
(2018-04 - 2022-01)
UK Process
- Handled inbound and outbound sales calls for UK customers, promoting Sky's broadband, TV, and telephony services.
- Processed new customer orders, upgrades, renewals, and service modifications while ensuring data accuracy.
- Cross-sold and upsold additional Sky products, including premium TV channels, broadband upgrades, and mobile services.
Assistant Lead - Ahmed VIP Travel & Hospitality Services - Bangalore, India
(2015-05 - 2018-03)
- Managed VIP and international clients from the GCC, UK and other international markets, providing personalised travel and hospitality services throughout their stay in Bangalore
- Coordinated airport pickups, transportation, luxury hotel reservations and personalised itineraries for high-value customers.
- Supported customers from airport arrival through hotel check-in, appointments, sightseeing, shopping and departure, providing a single point of contact throughout their journey.
- Delivered a high-touch service experience to VIP, business and high-profile customers, maintaining discretion, professionalism and attention to detail
Education
Bachelor of Commerce - Westline Degree College (2015)
