Church Pharmacy
Customer Service Advisor
March 2023 to July 2023
- Providing excellent Customer Service by achieving high standards across all tasks and responsibilities, through effective.
- Managing customer accounts, orders, queries and complaints via telephone, email, Live Chat and WhatsApp
- Confirming price matches and processing credit and invoices for customers.
- Resolving complex queries.
- Implementing new processes to maximise efficiency.Vantage Fee Protect
Business Sales Executive
October 2022 to February 2023
- Managed data lists, called leads and built rapport with customers and business stakeholders.
- Processed self-generating leads for the direct market by identifying prospects and creating sales opportunities.
- Handled web chats and managed customer projects.
- Demonstrated effective planning skills to meet deadlines and sales targets and adapted to the needs of the business.
The British Psychological Society
Knowledge and Insight Administrator
August 2022 to September 2022
- Provided administrative and secretarial support to members of the Knowledge and Insight
Directorate to an exceptionally high standard.
- Completed support activities essential to facilitate the operations of assigned Boards,
Committees, Advisory Groups, Task and Finish groups.
- Prepared and circulated meeting papers in advance of meetings ensuring actions had been updated on matters arising.
- Handled enquiries from members of the public, in relation to the business of Boards and
Committees.
- Monitored shared email inboxes, ensuring enquiries were dealt with in a timely manner and enquiries tracker was updated.
- Provided administrative support to project work arising from Boards, Committees and working groups.
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Maximus UK
Business Support Centre Advisor
1
st December 2020 to 15
th July 2022
- Audited workload and reviewed processes to improve efficiencies.
- Gathered data and reported to various departments for business continuity and operational review meetings.
- Handled inbound and outbound calls, web chats, text messages and emails across various contracts.
- Led and assisted with minutes for scheduled meetings, 121 meetings and appraisals.
- Managed engagement workshops with advisors whilst managing a team of five advisors.
- Reported to the Head of Business Centre for daily updates.
- Trained new starters in the business centre.
Universal Flexible Packaging
Client Relations Associate
23rd May 2017 to 15th September 2020
- Assisted with personnel management such as interviewing, training, mentoring, and coaching.- Directed office floor activities.
- Forecasted repeat orders and material replenishments.
- Keyed contact with suppliers securing new business and proposals for business development.
- Liaised with various departments to manage inbound order processing, client requests and audits.
- Managed a total of eight contractual accounts for the business along with seasonal projects.
- Monitored inventories across the business.
- Monitored daily operation of the office floor handling all inbound queries and reporting this to the CEO.
- Negotiated deals and generated fruitful relationships with various suppliers for packaging,
transport, and labour.
- Operated various CRMS such as CHESS, Sage and Oracle to monitor stocks, process invoices and report month ends.
- Produced process improvement evaluations and directly liaised with the Operations
Manager.
- Reported consumer evaluations, mass balances, stock levels and invoices.
- Reviewed and implemented strategic planning with the CEO and Financial Department to drive sales.
