Tahneia Khatun

Experienced Healthcare Administrator and Medical Secretary with over 15 years' experience across healthcare administration, professional administration and customer service, including eight years within NHS Primary Care. Skilled in supporting General Practitioners, therapists, psychiatrists and multidisciplinary teams through patient pathway coordination, referral management, waiting list administration and comprehensive medical secretarial support. Recognised for professionalism, attention to detail and the ability to manage competing priorities within busy healthcare environments.

Consistently deliver accurate, organised and confidential administrative support while building positive working relationships with patients, colleagues and external healthcare providers.

Medical Secretary - Imperial College Health Centre

(2018-08 - 2026-05)

• Coordinated patient pathways, referrals, clinician diaries, appointments and waiting lists, ensuring patients progressed efficiently through services.
• Coordinated ADHD Right to Choose referrals, Two Week Wait referrals and administrative support for the practice's Mental Health Service.
• Supported Mental Health and multidisciplinary team (MDT) meetings by preparing agendas, recording meetings and producing professional minutes documenting key discussions, decisions and individual actions; distributed completed minutes to relevant GPs and teams.
• Produced accurate clinical correspondence, referral letters and medical reports using Lexacom while maintaining patient records using SystmOne, NHS Spine, Summary Care Records, eRS, AccuRx, PATCHS and iGPR.
• Registered new patients, supported the patient deduction process when required and processed medical reports, records requests and private (non-NHS) administrative work.
• Managed shared workflows, clinical inboxes and electronic document management systems, ensuring work was completed accurately within required timescales.
• Liaised with hospitals, consultants and community services to support continuity of patient care.
• Trained and supported reception and administrative colleagues while contributing to efficient administrative processes and the smooth day-to-day running of the practice.
• Managed patient enquiries professionally while maintaining compliance with Information Governance, GDPR, NHS confidentiality requirements and mandatory NHS training. Managed private medical work, including raising invoices to patients and insurance companies, recording payments and reference numbers on Excel, monitoring outstanding balances and following up unpaid invoices.

Team Coach - Next plc

(2010-12 - 2018-08)

Led and trained colleagues across retail and stockroom departments. Coordinated workloads, stock control, audits, banking and daily administrative duties. Delivered excellent customer service within a fast-paced environment while developing strong leadership, communication and problem-solving skills. Awarded 100% Attendance in recognition of reliability and commitment.

Support Coordinator - Eezee TV / Chat To The Mic

Planned and delivered educational workshops, community projects and media initiatives, developing strong communication, presentation, organisation and project coordination skills.

Freelance Project Assistant - West Essex Council

Supported community projects through event coordination, report writing, risk assessments and partnership working.

Volunteer Teaching Assistant - Tools4Life UK

Supported young people through educational programmes, encouraging confidence, communication and personal development.

BA (Hons) - Media Studies - University of East London A Levels - Newham Sixth Form College

GCSEs - English, English Literature, Mathematics, Double Science