Tako Cisse

I am a charismatic, engaging and dynamic sales admin/advisor. Seasoned in customer service with a background in leadership and events. I have a strong commitment to excellence and a diligent approach to organization, I ensure each project is completed efficiently and with precision.

I thrive in environments where I can collaborate, demonstrating patience, politeness and driving exceptional service delivery. I am seeking to apply strong rapport building skills and organizational expertise to elevate the customer experience.

Sales/Customer Advisor & Operations Specialist at Nature's Choice (2021-01 – Present)

Sales advisor excelling in customer service coordination, efficiently managing and processing over 200 orders and emails processing using specialized software. Duties is to address and resolve customer queries as well as coordinating the warehouse team to ensure quality and health and safety is enforced.

• Fostering a culture of communication and teamwork to ensure order fulfillment and deliveries are met seamlessly on a daily basis
• Strengthen customer relationships to promote loyalty and focusing on building rapport
• Designed and executed comprehensive training programs for new hires instilling service standards and product knowledge

Sales/Kitchen Assistant at Papa-Dums (2021-01 – 2021-12)

Maintaining a clean environment and ensuring food safety (HACCP). Entrusted with keyholder responsibility, securely opening the venue and preparing the facility for daily operation. Ensuring POS system were fully operational.

• Merging a customer-first mindset with analytical thinking to spot upsell opportunities to secure long-term client loyalty

Bar Supervisor, Event Staff, Bartender, Waitress at Rota Staff On Demand / Catapult / Stint (2018-01 – 2021-12)

Team leadership and communication. Cultivating a culture of communication across diverse agency teams, acting as a sign in supervisor to onboard staff, deliver service brief and train members on premium hospitality standards. Seamless event setup and breakdown operations, using strategic problem solving to mitigate operation bottlenecks. While constantly maintaining premium service standards to maximize customer and venue satisfaction.

• Leverage strong critical thinking and communication skills to seamlessly transition across diverse operational environments, rapidly absorbing new industry standards to deliver immediate value in team leadership and client satisfaction

BA in Fashion Design & Development – University of Arts London (UAL) (2018-01 – 2022-12)

Art & Design Fashion Foundation in Art & Design Fashion – Ravensbourne (2017-01 – 2018-12)

GCSE in General Education – Sedgehill School (2010-01 – 2015-12)