Tania Mehar

Diligent and empathetic professional with two years of experience serving as an Ombudsman. I hold a wealth of experience in conflict resolution, mediation and impartial investigation. Adept at researching and interpreting relevant laws and regulations, ensuring a comprehensive understanding of the legal landscape.

Proven track record of building trust amongst stakeholders and clients, implementing effective grievance handling mechanisms to ensure equitable outcomes. I come with an abundance of experience managing a caseload, excellent written and verbal communication skills, such as the ability to correspond with third parties, clients, and stakeholders through email, phone, or in-person contact. Additionally, I have developed both my teamwork skills and independent research skills in my previous role as an Ombudsman.

Dispute Resolution Ombudsman/The Furniture and Home Improvement Ombudsman - Ombudsman

• Successfully managed my own caseload of 150 cases each month
• Reviewed cases using evidence provided by both parties, as well as applying the Consumer’s Rights Act 2015
• Supported and trained the triage team and new employees
• Established strong communication skills through phone-based contact with my clients
• Ability to manage and close cases via telephone as well as through case outcome letters
• Built and maintained working relationships with the top furniture businesses in the United

Kingdom

• Made and enforced legally binding decisions on cases
• Produced and compiled written adjudication decisions for disputes between businesses and clients
• Worked under Service Level Agreements (SLA’s)

Dispute Resolution Ombudsman - Contact Advisor

• Reviewed and processed applications once I concluded that they were within the Ombudsman’s remit
• Answered frontline calls on behalf of the case handler and dealt with a range of consumer queries in order to streamline the Ombudsman team
• Arranged and formed Independent Inspection Reports for consumers
• Processed and compiled Subject Access Requests (SAR’s)
• Efficiently responded to phone calls, emails and messages on the Case Management System from both consumers and businesses

University of Westminster

LLB Law – 2:1

(Adjudication and Alternative Dispute Resolution 2:1, Child Protection Law and Policy 2:1, New Legal Thinking 1st)