Corporate Reception/Administrator - Knight Frank Promise - Manchester
(2026-02)
- Data Tracking & Reporting: Compiled and analyzed complex waste, recycling, and utility metrics, ensuring high data accuracy for management review.
- Resource & Procurement Management: Monitored corporate inventory levels and coordinated with external vendors to manage stock replenishment without operational delays.
- Stakeholder Coordination: Supported the Front of House Manager with corporate event logistics, tenant engagement initiatives, and cross-functional administration.
- Compliance & Site Operations: Conducted daily building audits, logged maintenance issues, and coordinated with facilities teams to resolve operational bottlenecks.
- Risk & Crisis Management: Assisted with weekly fire alarm testing, managed building-wide emergency announcements, and maintained high compliance standards.
- Meetings & Events Coordination: Supported the end-to-end planning and execution of meetings and events, including venue setup, logistical coordination, and budget management to ensure successful and cost-effective delivery.
Corporate Reception/Administrator Temp - XYZ Building - Manchester
(2025-12)
- Systems Administration: Utilized specialist corporate software (Net2 Access Control and Visitor Management Portal) to manage secure digital logs, issue clearance, and audit site entries.
- Workflow Management: Managed high-volume administrative tasks, including email correspondence, digital record-keeping, and general office operational support.
- Information Security: Maintained strict confidentiality protocols, data privacy, and security standards across all front-of-house operations.
- Stakeholder Management: Maintained a professional, organized central point of contact for all incoming corporate guests, tenants, and business partner
Corporate Reception - Portico Corporate Reception Management - Manchester
(2023-11 - 2025-12)
- Information Management & Routing: Acted as the primary operational junction, efficiently screening, logging, and directing a high volume of digital and telephonic communications.
- Process Compliance: Executed rigorous security frameworks, including mandatory identity verification, visitor badging, and automated staff notifications.
- Database Maintenance: Performed regular data entry, verified documentation, and updated tracking records utilizing MS Office Suite (Excel, Word, Outlook).
- Team Leadership & Safety: Supervised a front-of-house team while serving as an appointed Fire Warden and First Aider to guarantee operational safety and compliance.
Hotel Reception - Holiday Inn - Manchester
(2022-04 - 2023-10)
- Data Verification & Auditing: Verified client booking information against strict digital records to ensure correct system allocation and data integrity.
- Financial Administration: Managed client billing, generated professional invoices, processed secure payments, and successfully resolved account discrepancies.
- Documentation & Governance: Authored, compiled, and maintained critical daily activity logs and incident reports required by senior management.
- Logistics & Resource Coordination: Coordinated internal staff schedules and external travel logistics to ensure smooth, continuous operational service
Hotel Receptionist - Mercure Manchester Piccadilly hotel - Manchester
(2021-07 - 2022-03)
- Financial Reconciliation: Executed shift-end financial balancing, verified credit card authorizations, and accurately posted internal account charges.
- Cloud System Management: Mastered and utilized enterprise-level cloud databases (Opera PMS / Oracle Cloud) to process reservations and manage high volumes of operational data.
- Problem Solving & Escalation: Acted as a centralized problem solver, tracking and resolving diverse stakeholder requests under tight timelines.
