Bartender to Supervisor, Returned as Manager at Canalside Bar & Grill (2021-01 – Present)
- Delivered exceptional customer service and crafted high-quality cocktails and beverages in a busy bar and restaurant setting.
- Operated bar and café equipment safely and efficiently, maintaining speed and consistency under pressure.
- Supported event management for private bookings and parties, ensuring smooth service and guest satisfaction.
- Promoted to Supervisor, overseeing staff performance, training new employees, and managing daily operations.
- Returned as Manager to lead a six-person team, handling stock control, scheduling, and compliance with hygiene and safety standards.
- Managed social media presence and client communications to strengthen brand visibility.
- Built strong relationships with guests and staff through professionalism, reliability, and positive leadership.
Manager at Prestige Mixology – Mobile Cocktail Bar (2025-04 – Present)
- Deliver mobile bar services for weddings, corporate events, and private functions with speed and precision.
- Prepare and present classic and signature cocktails to high visual and taste standards.
- Oversee full bar setup and breakdown, stock control, and compliance with hygiene and safety regulations.
- Provide exceptional customer service and tailored drink recommendations to suit event themes.
- Manage cash and card transactions accurately during high-volume periods.
- Lead and support event teams to ensure smooth, professional service under pressure.
- Build lasting client relationships through reliability, professionalism, and clear communication.
- Adapt quickly to varied venues and event sizes while maintaining top-tier service quality.
Bar Staff at Three Crowns (2024-01 – 2025-12)
- Delivered exceptional guest service in a fast-paced, premium hospitality environment.
- Crafted classic and signature cocktails with precision and attention to presentation.
- Enhanced customer satisfaction through personable service and tailored product recommendations.
- Maintained accuracy and professionalism during high-volume service periods.
- Consistently exceeded expectations, contributing to strong customer reviews.
- Demonstrated expert knowledge of cocktails, wines, beers, and premium spirits.
Customer Service Advisor (Call Centre) at Rac (2020-01 – 2021-12)
- Delivered outstanding customer service as the main point of contact for clients booking vehicle services.
- Managed customer cases from initial enquiry to completion, ensuring smooth coordination between technicians and dealerships.
- Handled complaints and enquiries with empathy and efficiency, maintaining brand reputation.
- Processed payments and refunds accurately while maintaining attention to detail.
- Communicated clearly via phone and email to provide timely updates and solutions.
Administration Clerk/Customers service at Anglo International Limited (2015-01 – 2020-12)
- Supported customers and vendors through professional phone and email communication.
- Managed orders, deliveries, and stock records with accuracy and reliability.
- Maintained organised filing systems and processed invoices and payments efficiently.
- Provided administrative support to ensure smooth daily operations and excellent client service.
- Built positive relationships through responsiveness, professionalism, and attention to detail.
