Tatiana Domingos Simão

Highly organised and detail-oriented graduate with experience in fast-paced, customer-facing and operational environments. Skilled in handling enquiries, maintaining organisation, and using digital systems accurately. Confident communicator with strong attention to detail and the ability to prioritise tasks effectively. Motivated to transition into an office-based administrative role and develop further skills.

Barista - Starbucks

(2023-05)

• Provided customer service and handled enquiries in a fast-paced environment
• Used POS systems to process transactions accurately and handle cash
• Supported stock checks and kept basic records of inventory levels
• Maintained clean and organised work areas to support smooth daily operations
• Assisted in training new staff and explaining procedures clearly

Shift Manager / Crew Trainer - McDonald's

(2020-11 - 2023-02)

• Supervised team members and delegated tasks during busy shifts
• Handled customer enquiries, complaints, and escalations professionally
• Monitored stock levels and supported basic record-keeping
• Trained new employees and ensured procedures were followed
• Managed multiple responsibilities in a fast-paced environment

Shift Manager - Newrest

(2017-08 - 2020-08)

• Coordinated daily workflow and organised team responsibilities
• Maintained accurate records for orders, stock, and compliance
• Ensured timely preparation and dispatch of high-volume orders
• Supported onboarding and training of new staff
• Assisted in recruitment processes, including interviewing and selecting candidates
• Maintained workplace organisation and followed safety procedures (HACCP)

Call Centre Agent - Transcom

• Handled high volumes of inbound calls and customer enquiries
• Updated customer information accurately in internal systems
• Communicated clearly and professionally over the phone
• Followed processes and maintained attention to detail

BA (Hons) - Criminology - University of West London (2020 - 2024)