Tatiane Rigamont

I am interested in this opportunity because, although I have not previously worked in a traditional customer service role, I have developed many strong and transferable skills throughout my career that I believe would allow me to succeed in this position. My background includes several years of experience working in care, education, and life coaching, where communication, patience, empathy, problem-solving, and building positive relationships have been an important part of my day-to-day work. I have worked with children, young people, families, colleagues, and a range of professionals, always aiming to make people feel listened to, respected, and supported.

Through my experience as a Life Coach, I worked closely with clients to understand their individual needs, identify barriers, explore solutions, and support them in making informed decisions. My experience in residential care has also strengthened my ability to remain calm and professional when dealing with challenging or unexpected situations. I am also comfortable working independently and managing my own responsibilities.

One of my strengths is my ability to communicate with people from different backgrounds and with different needs. I am proud of the relationships I have built throughout my career and of the positive impact I have been able to have on the people I have supported. Although customer service would be a new area for me professionally, I see this as an opportunity to transfer the skills I have developed over many years into a new environment.

I am a quick learner, reliable, approachable, and willing to learn new systems and procedures.

SEN Teacher Assistant - Classroom Recruiters

(2026-01)

• Supporting children and young people with learning disabilities, autism and complex needs to access education and achieve their individual learning goals
• Building positive, respectful relationships with children, families, teachers, social workers and other professionals
• Providing consistent, person-centred support, listening carefully to individual concerns and always responding positively and appropriately according to the present challenging situations
• Demonstrating good communication, active listening, empathy, and problem-solving skills when supporting individuals with different needs
• Managing priorities in a busy environment while maintaining a professional and customer-focused approach
• Always handling sensitive and confidential information in line with safeguarding, data protection and organisational policies
• Confident working independently as well as part of a team, with the ability to remain calm and professional under pressure
• Committed to providing a high standard of service and treating every individual with dignity, patience and respect

Deputy Home Manager - Bright Horizons Care

(2025-09 - 2025-12)

• Supporting the Registered Manager in daily operations and ensuring compliance with Ofsted and safeguarding standards
• Leading, supervising, and mentoring staff to maintain high-quality therapeutic care for children with Emotional and Behavioural Difficulties
• Contributing to care planning, risk assessments, behaviour management strategies, and incident reporting
• Ensuring a safe, nurturing, and structured environment promoting positive outcomes and individual development
• Managing rota planning, staff training, and performance monitoring
• Building and maintaining strong relationships with external agencies, families, and professionals to support each young person's care plan

Deputy Home Manager - Derby City Council

(2025-01 - 2025-08)

• Responsible for motivating staff to work to their best standards. Shift leading and delegating staff who will be responsible for doing all the necessary tasks to run the house in the best interest of the children
• Ensuring that all administrative and recording tasks are done. Such as inspections, audits, and all the Children's Social Care electronic system logs
• Supporting the key workers through auditing care plans, child-specific risk assessments, giving orientations when necessary, and constantly looking for a better way to support all children who are living in the house
• Building a positive relationship with all children and always take into consideration their wishes and views. Helping them to develop their independent skills and preparing for their adulthood
• Supporting all children to maintain regular family time in the communities or their families' homes
• Supporting my manager with new starter induction
• Responsible for supervision and GPC appraisals, medication competency assessment, and weekly manager's medication audits
• Check in with the team to address any concerns in handovers
• Liaising with social care, school, school transportation, among others
• Check the Rota and cover any necessary shifts
• Authorizing timesheets and making sure all agency placements are updated and extending placements when necessary
• Authorizing annual leave, supervising sickness absences
• Supporting Reg 44 visits and sending them all the necessary
• Always complying with Ofsted requirements such as following up with all documentation necessary around any physical intervention that eventually happened, AVV form, health and safety audits

Children Residential Worker - Senior position - Derby City Council

(2023-03 - 2025-01)

• Responsible for developing and sustaining a trusting and supportive relationship with children and young people who live in the home. Through individual assessment, placement planning, and key work. Providing children and young people's physical, emotional, and developmental needs
• Assisting and supporting children and young people to attend education and health appointments. Likewise, supporting them to have social and leisure activities, contact with friends and families
• Maintaining records for each individual, regularly updating their individual care and support plans so they remain meaningful and accessible
• Safeguarding the health, well-being, and safety of young people and, should concerns arise, immediately reporting these concerns in line with my employer's policies and procedures
• Managing children and young people's behaviour assertively and positively
• Always making sure that the views and feelings of children and young people and their families are taken into consideration
• Ensuring the individual's spiritual, cultural, and religious choices are met and that they can participate in and access community facilities
• Preparing and supporting children and young people for adulthood through constant consultation with them
• Attending meetings, contributing to planning, delivery, and review of placement plans
• Working appropriately and effectively with other external agencies, family members, friends, and advocates