Taylor Duffy

Hard-working and reliable with two years of experience in busy, customer-facing and target-driven roles. Comfortable speaking to customers face-to-face, handling queries, resolving complaints and keeping things moving under pressure. Confident communicator looking to develop phone-based sales skills.

Used to hitting daily targets and being held to KPIs. Quick to learn new systems and processes. Currently studying Cyber Security part-time with the Open University. Available to start immediately, flexible on hours including evenings and weekends.

Recruitment Resourcer at VIQU (2025-08 – 2026-02)

• Supported a large-scale recruitment project for VIQU's client Next Plc to fill 50 roles in a fast-paced, high-volume environment
• Proactively contacted candidates, 50 phone calls per day, to confirm availability and maintain engagement. Coordinated and scheduled calls between candidates and recruiters
• Distributed job specifications and managed candidate communications via email. Ensured candidates were fully prepared for and attended scheduled interviews
• Maintained accurate records of candidate interactions and availability

Crew Member at McDonald's (2025-03 – 2025-08)

• Started in the kitchen and quickly worked my way to front counter and Drive-Thru, dealing with 100+ customers per shift during peak hours
• Upsold meal deals, extras, and upgrades as part of the standard service process
• Handled payments and kept things moving quickly, even when queues were out the door
• Dealt with customer complaints directly and sorted issues on the spot without needing a manager
• Picked up extra shifts regularly and was trusted to cover when the team was short-staffed

Courier / Delivery Driver at Evri (2025-01 – 2025-03)

• Ran my own delivery round of 80-120 parcels a day, planning routes myself to stay on schedule
• Kept a high customer satisfaction score by being professional and communicating clearly at every drop
• Dealt with access issues, failed deliveries, and awkward situations calmly and got them resolved
• Did daily vehicle checks and took full responsibility for stock security from depot to doorstep

Warehouse Operative / Welder at Arthur John Charles Son Ltd (2023-06 – 2024-05)

• Learned MIG and spot welding on the job with minimal training, picked it up quickly
• Checked finished products for quality before they went out and flagged anything that wasn't right
• Moved between welding, stock work, and loading vans depending on what the day needed

BSc (Hons) in Cyber Security – The Open University (2025)

Level 1 in Business – Halesowen College (2022 – 2023)