Taylor Kornfeind

Motivated professional with experience in disability claims review, special education support, and client service, seeking a role that leverages strong analytical skills, attention to detail, and a commitment to guiding individuals through complex processes.

Claim Reviewer at Guardian Life Insurance (2025-09 – Present)

• Conduct comprehensive reviews of initial and ongoing disability claims to verify eligibility, coverage, and compliance with policy provisions.
• Apply detailed analysis of contract language and medical documentation to deliver timely, accurate benefit determinations.
• Evaluate complex medical and occupational information to determine whether claimants meet the policy's definition of disability and qualify for benefits.

Special Education Instructional Assistant at Liberty High School (2020-02 – 2025-09)

• Delivered individualized learning support and on-site vocational training to students with diverse special needs.
• Facilitated skill development and employment readiness through structured instruction and hands-on coaching.
• Supported implementation of individualized education plans and contributed to effective classroom instruction.

Direct Support Professional at The Arc (2018-05 – 2020-02)

• Provided individualized guidance, daily living assistance, and community engagement support to an adult with special needs, fostering independence and consistent daily routines.
• Documented comprehensive daily activity logs, progress notes, and performance observations to ensure accurate reporting and continuity of care.
• Supported vocational skill-building by monitoring job tasks, reinforcing expectations, and communicating progress to supervisors and care teams.

Customer Service Representative at ESSA Bank & Trust (2012-06 – 2016-05)

• Processed deposits, loan payments, withdrawals, and check-cashing with accuracy and adherence to banking policies.
• Opened and closed accounts, generated statements, and resolved customer service requests while maintaining precise financial records.
• Reconciled cash drawer each shift and safeguarded customer information through strict confidentiality practices.

Delivery Associate at Alpha Graphics (2018-01 – 2018-08)

Crowdsourcing Associate at Lionbridge (2017-01 – 2017-10)

Customer Service Associate at Weis Markets (2011-01 – 2014-07)

Associate's Degree in Associates of the Arts (AA) – Music and Sound Production – Lehigh Valley Carbon Community College (2008-09 – 2012-05)