Myra Seaton
Full Claim Review Agent, Department for Work and Pensions (DWP)
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About
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations and providing detailed product knowledge.
Committed to streamlining processes to improve customer service efficiency and satisfaction. Hardworking professional with experience in office operations, administration support and Management. Highly organised and self motivated with excellent communication and interpersonal skills.
Demonstrated ability to prioritise tasks and meet deadlines.
Experience
Full Claim Review Agent, Department for Work and Pensions (DWP) - TELEPERFORMANCE
(2025-08)
- Managing cases of benefit claimants and conducting full reviews via telephone and MS teams
- Assessing claimant requirements, review and analyse all documentations and submitting claim applications
- Conducting full review calls with claimants to continue process of benefit claims
- Keeping up to date with any benefit and legislation changes
Multi contracts - TELEPERFORMANCE
(2025-05)
Customer Relations Manager - Lloyds Banking Group
(2025-05 - 2025-08)
Moved to Teleperformance from Lloyds Banking Group under TUPE with Lloyds transitioning work to be outsourced. Duties as below.
Team Manager - LLOYDS BANKING GROUP
(2015-03 - 2025-05)
- Managing business accounts, reviewing existing business lending held by SME (small/medium enterprise) customers
- Working within timescales and high demand to ensure KPI's are met
- Recruited and managed a team of 5 staff
- Conducted performance reviews to ensure team and individual targets are being met
- Dealt with incoming calls from businesses and dealt with enquires in line with FCA (Financial Conduct Authority) standards
- Using financial analysis to identify and support businesses who may be facing financial difficulty and offering advice and guidance on the products and support available within Lloyds
Customer Relations Manager - LLOYDS BANKING GROUP
(2012-06 - 2015-03)
LLOYDS BANKING GROUP
(2012-09 - 2025-05)
Complaint Handler - STANDARD LIFE BANK
(1996-02 - 2012-05)
- Received incoming calls regarding complaints from customers regarding personal banking and financial products
- Dealt professionally with issues and complaints, helping develop and implement successful solutions
- Followed complaints procedures and set customer expectations
- Ensured all complaints are adhered to under regulations set out by the FCA
- Worked on different CRM systems to update on various Standard Life products held by customers
Sales Manager - AUTOMOBILE ASSOCIATION
(1979-11 - 1996-01)
- Managed 5 retail units with approximately 50 staff
- Responsible for opening new premises and setting up a tele-sales unit
- Achieved awards for top sales
- Met high volume demands with enthusiasm and quality service
- Assessed customer needs and matched them to relevant products and services
