Tejal Mehta

Goal Driven and Innovative professional with over Ten years of experience in Customer Services, Income Recovery, Housing Management and Properties. Highly ambitious and driven person with a can do attitude a good time-keeper. Versatile and Creative with Attention to detail and a multi tasking individual to achieve organisational success.

Customer focus with a friendly and outgoing personality. IT literacy with capable of working on different software at a time. An optimistic problem solver. Ability to communicate in additional languages Hindi, Gujarati and Punjabi.

Claims Advisor - Hastings Direct

(2025-01 - 2025-02)

Left in the middle of training due to sudden family bereavement.

Customer Debt Recovery Specialist / Litigation - E.ON NEXT

(2022-05 - 2025-01)

• Experience in Debt collection from a former customers and Current customer's.
• Arranging a payment plan for the debt recollection without outsource of debt collection agencies.
• Understanding customers financial circumstances by asking appropriate ability to pay questions and checking their affordability to commit to the payment plan.
• Passionate in delivering an exceptional customer services.
• Excited to solve complex problems, collect payment, and reduce debt with a great negotiation skills.
• Resilience with an ability to navigate challenging conversations.
• Empathetic, able to put myself in the customer's shoes.
• Able to understand different perspectives when making decisions.
• Ability to communicate effectively with a good written and verbal grammar skills.
• A committed team player, as well as ability to work independently.
• Ability to think on my feet in a fast-paced environment.
• Drive to identify and implement change.
• A great team player and capable of working on my own initiative.
• Experience in Raising and Resolving customers complaints and providing them with a best resolution.
• Experience in dealing with a vulnerable customer's, assessing their affordability by having an affordability to pay conversations.
• Signposting to help the customers with a debt recovery and assisting them to a correct channel.
• Liaising with the court officers for any pre litigation queries or any post litigation queries.
• Liaising with High Court enforcement Agency for any accounts where high court officers are involved and any customers date needs to be updated to them.
• Experience in handling a county court claim and judgement raised against the customers.

HGS

(2020-11 - 2022-01)

Marks & Spencer

(2019-09 - 2022-08)

Working with a biggest uk retailer in their online ecommerce department. (I left Working with the lettings Agency as I loss my pregnancy at 12 weeks). I started to work with M&S on a part time basis.

Leicester Lets Estate and Lettings

(2014-04 - 2018-06)

• Carrying out viewing on properties, preparation of Tenancy Agreement, Tenancy Move out process.
• Experience in taking pictures of the property, carrying out inventory and making sure property is compliant with relevant certificates in place.
• Dealing with a daily maintenance query and resolve them.

Lettings Manager - R Move Estate Agents

(2009-10 - 2015-11)

Worked as a Lettings Manager where I was managing the staff and 200 properties. (I have left due to Maternity leave, and took some break in career after my first born).