Temitope Akinwolemiwa

IT Support Analyst II with 8+ years of UK enterprise IT support experience across Windows, macOS, mobile devices, Microsoft 365, identity/access support, AV and meeting-room technology, device lifecycle and core business applications. Strong background supporting VIP users, onboarding and offboarding, endpoint builds, secure remote access and enterprise troubleshooting across professional services and global corporate environments. Currently building practical automation, cloud-adjacent and AI-assisted engineering skills through a personal web app project involving API-backed data, Supabase concepts, deployment validation, technical documentation and structured QA workflows.

IT Support Analyst II at The Trade Desk (2023-10 – Present)

• Operate in a TechOps-focused role, acting as the primary point of contact for IT issues, including user onboarding and offboarding
• Provide security-related support including VPN troubleshooting, secure remote access issues, account lockouts and MFA-related problems
• Partner with Systems, Infrastructure and Security teams to resolve complex endpoint, access and service issues
• Maintain IT asset inventory and support device lifecycle activities including stock checks, laptop preparation, deployment tracking, replacements and accurate device records
• Provide advanced support across hardware, software and network connectivity in a fast-paced corporate environment
• Own end-user issues through to resolution with clear documentation, stakeholder communication and service-focused follow-up
• Deliver event, AV and Zoom Rooms support including room setup, hardware checks and live troubleshooting
• Collaborate with cross-functional teams and third-party vendors to improve support workflows

Technology Support Analyst II at Kirkland & Ellis (2022-01 – 2023-10)

• Provided enterprise IT support within a structured global support model as a key point of contact
• Delivered high-touch VIP and executive support for partners and senior stakeholders
• Supported secure access technologies including VPN connectivity and remote access troubleshooting
• Partnered with infrastructure, systems teams, security teams and external vendors to resolve complex issues
• Supported and administered cloud applications including iManage and OfficeSuite
• Performed advanced troubleshooting across desktop platforms, applications and network connectivity
• Performed endpoint provisioning, hardware deployments and user onboarding and offboarding
• Acted as an escalation point for high-impact incidents and complex user issues

Desktop Support Engineer at Carpmaels & Ransford (2019-06 – 2021-12)

• Administered enterprise telephony systems using GEDI and Avaya PBX, including call forwarding, hunt groups and call queues
• Acted as Zoom administrator and managed Zoom Rooms, AV meeting rooms and hybrid meeting support
• Performed endpoint deployments and rebuilds using SCCM network-based workflows
• Managed Active Directory user account lifecycle tasks including creation, unlocking and disabling
• Provided VPN, secure remote access and VMware AirWatch MDM support for end users
• Delivered VIP and partner-level support in a professional services environment
• Supported document management / CRM-style systems and corporate printers
• Created knowledge base articles and contributed to process improvements

Service Desk Analyst at Deloitte (2018-09 – 2019-06)

• Provided end-user support for Windows 10, macOS, Microsoft Office 2016 and Office 365 environments
• Supported Active Directory user administration, Cisco AnyConnect VPN and Jamf-managed Apple devices
• Maintained and monitored virtual desktop environments

IT Support Analyst (2nd Line) at Connells (2018-05 – 2018-08)

• Provided 2nd line IT support to approximately 7,000 users across account, network and endpoint issues
• Supported mobile email deployment using AirWatch MDM and secure access troubleshooting for remote users
• Monitored infrastructure using SCOM and PRTG

GCSEs – Integrity Comprehensive College (2007-09 – 2013-06)