Temitope Francess Ekelemu

Administrative and Operations Professional with experience supporting teams in community, office, and customer service environments. Skilled in process improvement, calendar and records management, stakeholder engagement, and operational coordination. Comfortable managing enquiries, supporting programme delivery, and improving efficiency in fast paced settings.

Strong background in Microsoft Office Suite, customer service systems, and administrative record keeping. Keen to progress into broader operational or business support roles while continuing to develop leadership and ESG expertise.

Assistant Pastor at Eternal Life Ministries (2023-03 – Present)

• Community Engagement & Programme Coordination Supported planning and execution of community programmes, events, and outreach initiatives, improving participation and engagement by applying structured follow-up and communication processes.
• Administrative & Operational Support Managed scheduling, meeting coordination, and record keeping for church activities. Streamlined documentation systems to improve accessibility and accountability.
• Member Support & Relationship Building Maintained regular contact with members and first-time visitors, fostering strong relationships and contributing to increased attendance and retention.
• Process Improvement & Efficiency Introduced structured workflows for administrative and operational tasks, reducing response times and improving overall service delivery.
• Team Collaboration & Leadership Support Worked alongside senior pastors and volunteers to coordinate tasks, support decision making, and ensure smooth day-to-day operations.
• Communication & Reporting Prepared reports on programme participation, engagement outcomes, and community initiatives to inform leadership decisions and future planning.

Customer Service Assistant at Tasty African Restaurant (2020-10 – 2022-06)

• Client Support & Engagement Assisted customers in person and over the phone, answering enquiries and providing product information.
• Appointment & Account Management Created and managed customer appointments while maintaining accurate records of accounts and interactions.
• Product Guidance & Sales Support Explained products and benefits to customers, supporting informed choices and contributing to daily sales targets.
• Customer Experience & Satisfaction Ensured prompt, professional service to enhance customer satisfaction and encourage repeat visits.
• Complaint Resolution & Problem Solving Handled customer complaints professionally, resolving issues quickly and maintaining positive relationships.
• Upselling & Revenue Support Identified opportunities to upsell products and services, contributing to increased daily revenue.
• Team Collaboration & Communication Worked closely with colleagues to ensure smooth operations, shared updates on customer needs, and supported team goals.

Administrative Assistant at Topsy Integrated (2012-01 – 2018-08)

• Clerical & Administrative Support Provided day-to-day support to staff and clients, including drafting documents, preparing reports, and managing correspondence.
• Phone & Email Management Answered and directed calls, responded to client enquiries, and maintained professional communication channels.
• Records & Documentation Organised and maintained digital and paper filing systems, ensuring accurate record keeping and easy information retrieval.
• Process & Task Coordination Supported team workflows by coordinating schedules, managing appointments, and assisting with ad hoc administrative tasks to improve office efficiency.
• Event & Meeting Support Assisted in planning and coordinating meetings, workshops, and internal events, ensuring smooth logistics and timely communication.
• Data Entry & Reporting Prepared and maintained reports, spreadsheets, and other data-driven documentation to support decision making and operational tracking.
• Team Collaboration & Support Worked closely with colleagues to manage workload, provide backup support, and maintain office operations efficiently.

Computer Administrator at 3Cee Consulting Company (2010-10 – 2011-12)

• Inventory & Stock Management Managed stock of computers, accessories, and software, keeping accurate records and reducing discrepancies.
• Sales & Customer Support Handled sales and customer enquiries for the café and retail arm, supporting daily revenue targets.
• Administrative & Record Keeping Maintained organised digital and manual records of stock, sales, and orders.
• Process Improvements Streamlined stock and sales processes to reduce errors and improve efficiency.
• Supplier Coordination & Ordering Liaised with suppliers to ensure timely delivery of stock, monitored orders, and resolved discrepancies.
• Customer Account Assistance Maintained customer accounts and order histories to support accurate billing and follow-up.
• Team Support & Training Assisted colleagues in daily operations, providing guidance on stock management and point-of-sale processes.

Master's degree in International Business Management with marketing – London South Bank University (2020)

Post Graduate Diploma in Public Administration – University of PortHarcourt (2018)

Bachelor of Science in Computer Science – University Of Benin (2008)