Najima Musa

Skilled administrator with extensive experience across various customer-facing roles. I have worked predominantly remote roles, however, I have experience with customer service/admin work in person.

Market Research Administrator at IFF Research (2022-10 – 2023-01)

• Conducted high-volume telephone interviews and managed research data across multiple campaigns
• Maintained accurate digital records, supported reporting deadlines, and ensured GDPR compliance
• Worked independently to improve data accuracy and reduce follow-up corrections

Travel Insurance Administrator at Teleperformance (2022-06 – 2022-08)

• Managed 60+ daily customer interactions using Salesforce and Zendesk
• Processed customer records, resolved queries, and maintained GDPR compliance
• Supported customer satisfaction through efficient case handling and communication
• Resolved customer queries independently in a fast-paced remote environment, contributing to improved response efficiency and customer satisfaction

Test and Trace Administrator at SERCO (2021-10 – 2021-12)

• Collected and processed sensitive case data using AWS systems
• Conducted outbound calls and maintained accurate reporting records
• Worked independently within strict confidentiality and operational guidelines

BA (Hons) in Education Studies – University of London Roehampton (2020 – 2024)

A-Levels in Biology, Chemistry, Maths – St. Dominic's Sixth Form (2018 – 2020)