Terence Brown

Warehouse Operations Manager with over 20 years of leadership experience across warehousing, logistics, distribution, manufacturing support and retail operations. Currently leading a high-volume warehouse operation responsible for global distribution across the UK, Europe, North America and Asia. A results-driven leader with extensive experience in warehouse operations, inventory management, stock control, production support and supply chain coordination.

Proven ability to lead high-performing teams, improve operational efficiency, implement Standard Operating Procedures (SOPs), optimise warehouse performance and consistently exceed operational KPIs while maintaining the highest standards of health, safety and compliance. Experienced in SAP, Warehouse Management Systems (WMS), Infor CloudSuite and ERP systems, with a strong track record of improving inventory accuracy, developing warehouse processes, managing employee performance and driving continuous improvement across complex warehouse operations.

Warehouse Supervisor - Harman Technology - Knutsford

(2021-08)

Lead a high-volume warehouse operation supporting global distribution across the UK, Europe, North America and Asia. Responsible for warehouse operations, inventory management, production support and the leadership of more than 20 warehouse colleagues.

• Lead, motivate and develop a team of 20+ warehouse colleagues across Goods In, Goods Out, inventory control, picking, packing and dispatch.
• Manage warehouse operations processing 700+ pallet movements every day.
• Oversee approximately 50,000 third-party pallet movements annually.
• Manage inventory within a 12,000-pallet capacity, 12.5-metre high-bay narrow aisle warehouse.
• Coordinate warehouse activity to support manufacturing schedules and customer delivery commitments.
• Oversee the monthly shipment of approximately £2.8 million worth of Harman Technology products.
• Lead the picking and dispatch of approximately 40,000 customer order lines every month.
• Maintain inventory using SAP, Warehouse Management Systems (WMS), Infor CloudSuite and ERP systems.
• Develop, implement and continuously improve warehouse procedures and Standard Operating Procedures (SOPs).
• Monitor KPIs, productivity, labour utilisation and operational performance.
• Conduct one-to-one meetings, Performance Development Reviews (PDRs) and coaching sessions.
• Manage attendance, holidays, investigations, disciplinary procedures and return-to-work interviews.
• Deliver onboarding, induction and refresher training.
• Ensure compliance with export regulations, customs documentation and health & safety legislation.
• Work closely with Manufacturing, Logistics, Shipping and Customer Service teams to optimise warehouse performance and customer satisfaction.
• Promote a positive health and safety culture through audits, risk assessments and continuous improvement initiatives.

Level 3 Manager (Ambient Manager/Manager in Charge) - Wm Morrison Supermarkets plc - Warrington

(2004-04 - 2021-08)

Progressed from part-time colleague to senior management during a 17-year career, managing warehouse operations alongside five major retail departments while taking responsibility for overall operational performance.

• Managed Warehouse, Ambient Grocery, Home & Leisure, Health & Beauty and Beers, Wines & Spirits departments.
• Acted as Manager in Charge for day and night operations.
• Managed warehouse stock control, replenishment and inventory accuracy.
• Led recruitment, onboarding, coaching and development of colleagues and managers.
• Planned staffing levels, rotas and payroll.
• Conducted disciplinary procedures, investigations, grievances and attendance management.
• Completed performance reviews and development planning.
• Managed store opening, closing, security systems and cash office operations.
• Maintained compliance with Health & Safety legislation as Fire Warden and First Aider.
• Worked alongside senior leadership to improve operational and commercial performance.
• Delivered excellent customer service while resolving complex customer issues.

GNVQ ITC - A-Level or equivalent - St. Helens college (2002-09 - 2006-06)

Retail - A Level - St. Helens college (2002-09 - 2006-06)