Terri Louise Conlan

Experienced administrative and operations professional with a strong background in children's social care and multi-agency work. Skilled in coordinating services, managing complex records, and supporting teams through effective communication and organisation. Experienced in data reporting, quality assurance, and process improvement to support service delivery. Committed to maintaining high standards of administration while contributing to positive outcomes for children and families.

Administration Manager - TU Online Ltd

(2023-07)

• Lead operational delivery across administrative functions, ensuring efficient systems and processes that support organisational objectives
• Manage cross-functional collaboration, working with internal stakeholders to implement service improvements and streamline workflows
• Analyse performance data to identify trends, inform decision-making, and improve service delivery
• Develop and implement administrative systems and processes to enhance efficiency and consistency
• Provide high-level reporting and insights to senior leadership to support strategic planning
• Coordinate projects involving multiple stakeholders, ensuring delivery to agreed timelines and objectives

Commissioning Assistant / Family Support Worker - Plymouth City Council (via Pertemps)

(2021-10 - 2023-07)

• Supported multi-agency commissioning of placements for children, liaising with fostering agencies and external providers
• Worked in partnership with social workers, carers, and professionals across health, education, and social care
• Contributed to safeguarding processes including assessments, risk identification, and care planning
• Produced detailed reports and documentation to inform decision-making in complex cases
• Managed competing priorities in a high-pressure safeguarding environment, ensuring timely and appropriate responses
• Supported placement matching processes, balancing risk, need, and resource considerations

Senior Operations and Training Coordinator - Positive Steps Care & Support Ltd

(2020-02 - 2021-10)

• Coordinated delivery of care services across multiple packages, ensuring compliance with safeguarding and regulatory standards
• Managed relationships with local authorities and multidisciplinary teams to ensure safe and effective care delivery
• Led recruitment, onboarding, and training of staff, including delivery of specialist training
• Monitored service quality and contributed to continuous improvement of care provision
• Supported operational decision-making through oversight of service performance and staffing requirements

Foster Carer - Foster Care Associates

(2017-02 - 2024-10)

• Provided high-level care and safeguarding for children and young people in both short- and long-term placements
• Worked in partnership with social workers, health professionals, and education providers to support care plans
• Advocated for children's needs in multi-agency meetings, ensuring their voice informed decision-making
• Maintained accurate records and contributed to reviews and care planning processes
• Supported children with complex needs, including trauma and health conditions

Support Worker / Enabler - Newcross Healthcare

(2016 - 2018)

Delivered frontline care and support within health and social care settings. Developed strong safeguarding awareness and person-centred practice. Worked collaboratively within multidisciplinary teams.

Community Care Worker - Oasis Community Care

(2014 - 2016)

Delivered frontline care and support within health and social care settings. Developed strong safeguarding awareness and person-centred practice. Worked collaboratively within multidisciplinary teams.

Children's Community Healthcare Assistant - Virgin Care

(2009 - 2014)

Delivered frontline care and support within health and social care settings. Developed strong safeguarding awareness and person-centred practice. Worked collaboratively within multidisciplinary teams.

BA (Hons) - Health and Social Care - Open University (2024)

Certificate of Higher Education - Social Care - Open University (2016)