Theodora Nicolaou

Organised, reliable, and deeply caring professional with an advanced academic background in Applied Pharmacology and Mental Health, seeking the Veterinary Care Assistant / Receptionist role at Vets for Pets Cardiff Ty Glas. Brings a unique blend of clinical understanding and extensive patient-facing experience. Fully aligned with the practice's values of kindness, collaboration, and inclusive care.

Proven track record of managing busy client receptions, handling sensitive data, and remaining calm in high-pressure medical environments. Eager to support the veterinary nursing team with hands-on patient care, infection control, and administrative duties.

Relief Support Practitioner at Carr Gomm (2014-01 – 2022-01)

• Delivered compassionate, care to individuals facing complex health and welfare challenges, managing high-stress scenarios with empathy.
• Managed accurate, confidential electronic patient records, maintained administrative logs, and executed precise team handovers.
• Managed service-user and visitor reception duties, answered telephone inquiries, and coordinated schedules for service users in a fast-paced environment.
• Collaborated seamlessly within multidisciplinary teams to optimize care efficiency and support daily operations.
• Maintained responsibility for safety, organization, and cleanliness protocols.

Resident Assistant at Residence Life Edinburgh University (2018-01 – 2019-01)

• Served as the primary point of contact for residents, providing an empathetic reception, welcoming arrivals, and offering vital triage and support during student distress or crises.
• Managed daily administrative workflows, efficiently handling high-volume telephone and email enquiries while scheduling appointments and managing diaries.
• Maintained organization and time management to accurately balance administrative duties with urgent, unpredictable client needs.

Frontline Volunteer (Pandemic Response) at NHS (2020-01 – 2020-12)

• Supported busy clinical teams under high pressure, optimizing patient care, managing visitor logistics, and maintaining front-desk order.
• Adhered to strict sanitization, cleaning, and infection control protocols to ensure a safe clinical environment.

Clinical Shadowing at GP Surgery (2021-01 – 2021-12)

• Observed primary care operations, analyzing how teamwork between GPs, nurses, and medical receptionists optimizes patient management.
• Monitored the coordination of patient appointments, room turnover, and administrative preparation for consultations.

BSc (Hons) in Applied Pharmacology – QUEEN MARGARET UNIVERSITY (2012-01 – 2016-01)

MSc (Conversion) in Psychology of Mental Health – UNIVERSITY OF EDINBURGH (2018-01 – 2019-01)

Certificate in Forensic Medicine & Science – UNIVERSITY OF EDINBURGH (2013-01 – 2014-01)

Courses in Chemistry – OPEN UNIVERSITY & EDINBURGH COLLAGE (2018-01 – 2019-01)