Customer Service Assistant
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Entry level job candidate with over 2-years work experience in customer facing roles. Obtain 7 O’levels (GCSEs) including Mathematics, Physics and English. Higher education includes Public Speaking & Professional Presentation Skills and Business Writing Skills.
MPK Garages Limited – Drayton Filling Station, Fazeley, Tamworth
Sales Assistant, October 2024 – November 2024.
Responsibilities: Process cash and card payments and being vigilant checking for counterfeit notes and fraudulent use of cards, to monitor forecourt activity, deliver great customer service and standards throughout the store, maximize sales by engaging in till point conversation, to operate within the law when serving age restricted products, assist with daily due diligence and food safety controls as per company procedure, assist with stock replenishment and merchandising throughout the store, assist in cleaning activities to ensure a safe and healthy environment throughout the store and forecourt, ensure the correct procedure is followed when receiving stock deliveries, ensure the correct end of day procedure is followed, ensure the store is opened and closed at the correct times and correct security procedures are followed, report any accidents or incidents in line with company procedure and report any breaches to store manager.
M S Osborne LTD, Montserrat West Indies
Trainee Shipping Clerk, September 2023 – May 2024.
Responsibilities: Sorting/filing invoices, providing summary worksheets for invoices, preparing invoices for customers, updating customers on shipments, preparing shipping documents such as payment vouchers, invoices, customs clearance documents and bill of ladings, clearing cargo loaded containers, clearing bulk cargo from vessels, checking shipments are delivered as planned and resolve any other issues.
M S Osborne LTD, Montserrat West Indies
Cashier/Store Assistant, November 2021 – August 2023.
Responsibilities: Ensure sale invoices are done accurately, ensure processed sales correspond with monies collected, ensure that invoices are checked before delivery, sorting invoices, maintaining outstanding cash invoices, helping with daily tasks in department, completing stock taking on merchandise, possess good communication and work ethic, greeting customers and provide details of merchandise and telephone etiquette.
Year Institution Subject/Course Grade 2024 The University of The West Indies Open Campus, Dominica Public Speaking and Professional Presentation Skills A-2023 The University of The West Indies Open Campus, Trinidad & Tobago Effective Business Writing Skills A- 2022 Caribbean Examination Council English 3 2019-
2021
Information Technology 2 Integrated Science 2 Mathematics 3 Office Administration 2 Physical Education and Sport 1 Physics 3
