Thomas Arscott

Skilled Delivery Manager, vast experience working with multiple stakeholders in large transformation organisation environments, from defining requirements to benefits realisation. High attention to detail and can juggle competing requirements, retaining focus as project and programme priorities evolve through their lifecycle. Working to see the big picture, understanding how my role fits with and supports organisational objectives, whilst recognising wider organisation priorities and ensuring work is in the national interest.

Skilled at building relationships and fostering collaboration. Experienced interacting with senior leadership and influencing decisions, and able to challenge constructively whilst maintaining positive working relationships. Comfortable working independently and taking initiative, and adaptable to changing practices.

Experience managing Agile & Waterfall products & projects. Self-motivated self-starter, proactive in seeking knowledge and solutions, keen to be well utilised and developed, utilising a diverse range of skillsets to continue delivering excellent business outcomes. Passionate about the environment and bringing positive change through collaboration, leaving the space better than I found it.

Consultant Delivery Lead / Delivery Manager - Methods

(2026-05)

Lead of Delivery for high profile public sector clients.

Delivery Manager of Operational Excellence - HMRC

(2022-01 - 2026-05)

• Delivery Management: Leading on delivery within SLA & budget. Experience with agile & waterfall methods.
• Departmental Leader: Managing Operational Delivery within HMRC. Accountable for the SEES Development Team within Operational Excellence. Responsible for team welfare & output. Vacancy Holder with people & task management duties.
• Product Management: Associate Platform & Product Manager. Responsible for the SEES Product & HMRC's HR module within Service Now.
• Programme & Project Manager: Managing large complex programmes & projects.
• Scrum Master/Agile Coach: Managing delivery through sprint cycles & scrum calls. Managing an agile delivery team.
• Business Analysis & Ambassadorship: Engaging with stakeholders, managing engagement with RACI, using MoSCoW to elicit business requirements, defining scope & MVP, championing the customer.

Second Line Incident Resolution & Quality Manager - RCDTS

(2019-01 - 2022-12)

• Work Manager: Managing personal & team workloads to investigate, troubleshoot, diagnose, & resolve live incidents across HMRC & UK Border Force estate. Monitoring alerts and tracking new & ongoing issues. Collaborating with National Bridge to ensure effective event management through observation, communication, and resolution of live incidents.
• Knowledge Manager: Creating knowledge articles for first & second line incidents, defining best practice.
• Customer engagement: Speaking to customers, resolving/escalating incidents within SLA.

Personal Assistant to Head of Clinical Skills & Resuscitation - NHS

(2014-01 - 2019-12)

• Calendar organisation for the Head of Clinical Skills & Resuscitation. Scheduled appointments for forthcoming events.
• Booked meeting rooms and accommodation options.
• Drafted meeting agendas and recorded minutes.
• Organised nursing & medical training cohorts for staff.
• Performed statistical analysis, managed spreadsheets & sent out monthly statistics realising benefits.
• Created training packs for students & process university sponsorships.
• Contributed to Sign Up To Safety Project.

Teacher [work placement] - Wightwick Hall School

(2018-01 - 2018-12)

Student Mentor, Volunteer Position - The Open University - Milton Keynes

(2017-01 - 2018-12)

Member and Co-Leader - Cross-Government Business Analysis Forum

(2022-01)

Team Leader - RCDTS Charity Committee Board

(2019-01 - 2020-12)

Advanced Diploma - The University of Oxford (2021-12)

Level 7 Certificate - Strategic Management and Leadership Practice in Operational Delivery - Chartered Management Institute (CMI) (2025-12)

Certificate - Understanding Environmental Sustainability - TQUK (2024-12)

BSc (Honours) - Psychology - The Open University (2020-12)

ITIL 4 ® Foundation - ITIL (2020-12)

Agile Project Management Practitioner & Foundation – Agile PM ® - APMG International (2024-12)

Agile Foundation Certificate - BCS (2024-12)

Practitioner and Foundation Certificates - Business Analysis - BCS (2022-12)

Business Agility Professional - Business Agility Institute (2024-12)

Certificate - Key Concepts and the Four Dimensions of Service Management - Civil Service Learning (2024-12)

Advanced Process Communication Model (Practitioner & Foundation Certificates) - Kahler Communications, The Royal Wolverhampton National Health Service Management and Leadership Training Academy (2018-12)

Certificate - Applied Emotional Intelligence - The Royal Wolverhampton National Health Service Management and Leadership Training Academy (2017-12)