Thomas Crowther

Highly motivated and results-oriented professional with a diverse background in both the performing arts and healthcare. Proven ability to excel in demanding environments, demonstrating adaptability, strong work-ethic, and a commitment to delivering high-quality results. Possesses exceptional communication, interpersonal, and organizational skills, with a proven track record of success in both independent and team-based settings.

My experience working at sea has afforded me the unique opportunity to collaborate with individuals from diverse and multicultural backgrounds, fostering a strong understanding of intercultural communication and teamwork.

Experience

Princess Cruises ~ 2016 – Present

Cast Vocal Captain

• Led & mentored a team of 4 vocalists, upholding performance standards & ensuring vocal integrity.
• Successfully managed individual workloads while contributing effectively to the broader team consisting of 15 people. 
• Maintained meticulous records and generated comprehensive End of Voyage reports using Excel.
• Built and maintained a strong rapport with the Cast Manager, ensuring effective communication and successful team collaboration. 
• Contributed significantly to enhancing guest satisfaction through exceptional performances and positive interactions, indirectly impacting Net Promoter Score (NPS).
• Consistently adhered to company policies, procedures & guidelines, including accurate recording of working/rest hours and strict adherence to health, environmental, safety, and security protocols. 

NHS ~ February 2021 – July 2021

Data Administrator

• Rapidly acquired proficiency in new IT software to efficiently manage patient data.
• Contributed to crucial public health efforts during the COVID-19 pandemic, demonstrating adaptability and the ability to thrive in a fast-paced and demanding environment.
• Accurately updated and inputted patient medical records at a vaccine center, ensuring the correct and timely entry of vaccine information.
• Handled sensitive patient information with the utmost confidentiality, adhering strictly to all relevant data protection as well as company policies & guidelines.

Level 4 Certificate of Higher Education in Psychology - Open University

Level 6 Diploma in Musical Theatre - Laine Theatre Arts