Thomas Moore

Meticulous Service Technician offering 24 years of maintenance, troubleshooting and repair experience combined with an aptitude for A+ certification. Hardworking and thorough with a passion for developing highly effective teams by mentoring technicians through empowering leadership.

Thorough Service

Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.

Experience managing high-volume of service calls while maintaining quality and efficiency.

Reliable Service

Technician eager to utilize maintenance scheduling and project management expertise to bring value to Service Tech role within QED team. Skilled in hand and power tool operation illustrated over 24 years of proven Global Mailing Industry performance.

Experienced Service

Technician offering 24 years of experience repairing and installing new systems. Excellent project manager and team leader with strong mechanical aptitude.

Certified Service

Technician knowledgeable about mailing and computers. Solid background repairing systems and installing new components. Ready to bring expertise and experience to new challenge with QED. Detail-oriented Service Tech with proven history of testing and evaluating mailing equipment to offer expedient resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and client communication.

Service Technician at Safe Haven ADT (2020-03 – Present)

• Accurately and efficiently installed equipment, including security equipment.
• Developed detailed maintenance schedules for security equipment to maximize equipment lifetimes.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Streamlined security equipment repair processes to minimize day-to-day downtime and increase overall productivity.
• Installed new security equipment and explained operation and routine maintenance protocols to customers.

Service Technician at Pitney Bowes (1995-11 – 2018-08)

• Efficiently troubleshot and repaired mail equipment to cut company costs and maximize productivity.
• Cleaned and lubricated parts to keep mail equipment operating at peak performance.
• Accurately and efficiently installed equipment, including mail equipments, printers, copiers, and mail inserters.
• Developed detailed maintenance schedules for mail equipment to maximize equipment lifetimes.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Streamlined maintenance repair processes to minimize day-to-day downtime and increase overall productivity.
• Installed new mail and inserter equipment and explained operation and routine maintenance protocols to customers.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Assisted team members with mail equipment troubleshooting and diagnostics.
• Serviced mail equipment for expedient repair and minimal downtime.
• Demonstrated increased knowledge of company products and equipment.
• Trained customer employees and managers on machine use and maintenance.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Surpassed corporate goals by reaching 100% customer satisfaction rating in 24 years.
• Inspected equipment to diagnose operational issues.
• Gained knowledge of standard equipment, including manufacturer repair guidelines.

High School Diploma – Gloucester High School