Operations and Logistics Manager
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Senior Manager with 6+ years running complex, multi-site operations across the UK & EU, owning £40m+ P&L and leading 400+ colleagues. I turn strategy into results—lifting SLAs to 99%+, delivering £4.8m and £8.3m cost reductions, and cutting labour hours by 40% through smarter operating models and automation—while improving customer experience. Commercially sharp (vendor/3PL negotiation, budgeting, contracts) and people-first, I build safe, high-performing teams, use data (Power BI) to make decisions, and embed change that lasts.
6+ years leading large, multi-site operations and transformation across the UK & EU, owning £40m+ budgets and teams of 400+ FTE.
Mitsubishi Electric (Sr Logistics & Ops Excellence Mgr): Delivered a multi-site automation roadmap (-40% labour hours, £1.8m+ annual savings), led a 3PL tender (£4.8m savings), lifted SLA to 99.2%, improved CSAT +7%, and instituted robust PMO/RAID and KPI dashboards.
Amazon EU (Supply Chain Manager): Programme-managed Amazon Fresh expansion; drove £8.3m savings via automation, route optimisation and a low-value no-returns policy (£4.5m annual transport saving). On-time compliance 43% → 92.6%; missed deliveries -18%.
Amazon UK (Operations Manager): Ran 24/7 FC operations for 400+ people; achieved top-10 global quality. Improved UPH +15%, reduced FPY DPMO -37%, cut VTO -90%, and launched training/quality dashboards.
Amazon UK (Area Manager): Standardised pallet-wrap SOP across high-volume vendors, slashing load rejections (2.66 days → 0.06 days); introduced iAuditor and ergonomics to raise productivity and cut incidents.
Strengths: Operating-model design, PMO & governance, benefits realisation (ROI/cost-to-serve), KPI/OKR ownership, vendor/3PL management, data-led decisions (Power BI, SAP, WMS/TMS), and safe, high-performing team leadership.
BA (Hons) Business Management & Marketing (2:1), Nottingham Trent University
Lean Six Sigma — Green & Yellow Belt (continuous improvement, data-driven problem solving)
ICAgile Certified Professional (Project & Delivery Management) (Agile delivery, stakeholder engagement, governance)
