Thomas Trott

A motivated, punctual, and highly adaptable professional with a well-rounded background spanning customer service, logistics, and IT support. Proven ability to resolve client issues calmly under pressure, pick up new operational routines rapidly, and maintain organized workspaces. Possesses strong technical troubleshooting skills alongside a reliable work ethic. Equipped with private transport and fully flexible to cover diverse shift patterns.

Warehouse & IT Support - The Hireman (London) Ltd - London

(2019-09 - 2025-05)

Developed strong professional time-management skills and collaborated closely with managers to meet daily operational goals.

• Warehouse Operations (2024–2025): Maintained a clean, highly organized, and safe warehouse environment while managing the loading and unloading of equipment deliveries.
• IT Office Support (2019–2020): Handled hardware configuration by building PCs from scratch, installing required software, and performing data entry in Excel.

Front of House / Customer Service - Adventure Island (Catering Dept)

(2021-03 - 2022-12)

• Welcomed visitors at the front desk, managed customer flow, and processed orders accurately using point-of-sale till systems.
• Handled face-to-face customer complaints calmly and efficiently, turning negative situations into positive outcomes.
• Conducted regular inventory stock checks, maintained pristine hygiene/cleanliness standards, and assisted in training incoming team members.

Kitchen Assistant (Seasonal Cover) - Greene King Pubs

(2022-11 - 2023-01)

• Provided vital operational support during the peak holiday season, adapting instantly to a high-volume hospitality environment.
• Rapidly memorized new menus, food preparation guidelines, and kitchen safety routines with minimal prior training.
• Trusted to work independently, maintaining a smooth workflow under tight, fast-paced deadlines.

Level 1 Diploma in IT - IT - South Essex College

Level 2 Mathematics - Mathematics - South Essex College

GCSE Literacy (Level 4) - Literacy - South Essex College

Level 1 Functional Skills in English and Maths - English and Maths - Home Educated

BTEC Level 1 in Home Cooking Skills - Home Cooking Skills - Home Educated