Tia McGovern

Friendly, organised and customer-focused professional with experience in busy, customer-facing environments. Strong at front-of-house service, handling enquiries in person and by phone/email, and keeping accurate records (data entry and customer notes). Quick to learn new systems, calm under pressure, and committed to providing a professional first impression—seeking an admin or receptionist role.

Beauty Assistant at Clarins (2023-09 – Present)

• Delivered a professional front-of-house experience, welcoming customers and running consultations to understand needs.
• Maintained accurate customer records and completed daily admin (data entry on iPad, updating notes and sending follow-up emails).
• Delivered facial treatments safely and professionally, building confidence in consultation and client communication.

Receptionist / Administrative Assistant at Eyeluvlashes (2022-03 – 2023-08)

Part time

• Provided a professional and friendly reception service, welcoming clients and managing appointments, whilst assisting other team members when required.
• Handled telephone and email enquiries, responding promptly and efficiently.
• Maintained client records and updated appointment schedules.
• Performed general administrative duties including filing, data entry, and document management.
• Processed payments and assisted with daily cash handling procedures

Food Services Assistant at Sainsbury's PLC (2020-04 – 2023-08)

Part time

• Prepared food and drinks, served customers and maintained high hygiene and safety standards.
• Opened and closed the cafe, including cashing up, completing checks and supporting stock control.
• Built positive relationships with regular customers and delivered patient, friendly service.
• Trained new team members and supported day-to-day task planning.
• Supported other store departments when needed (e.g., online order picking, shelf replenishment) and worked effectively across teams.

Social Media Traineeship at Stooki Jewellery (2022-02 – 2022-04)

• Managed day-to-day social media activity, creating and posting content to promote products.
• Monitored and responded to customer messages and emails promptly, escalating issues when needed.
• Supported events and workshops, including planning and coordination.
• Developed basic content editing/design skills and strengthened research and IT skills.

Part-time Waitress at Café Mojito (2019-09 – 2020-03)

• Took food orders, delivered table service and handled customer requests.
• Maintained cleanliness and supported the team during busy periods.
• Supported bar service, including helping prepare cocktails.

Summer School Assistant at Enchanted Wood Nursery (2019-07 – 2019-08)

• Supervised toddlers and maintained a safe, supportive environment.
• Organised activities, supported mealtimes and helped with end-of-day clean-up.
• Worked closely with colleagues, building confidence and teamwork skills.

Work Experience Placement at PwC UK (2018-02 – 2018-02)

Global Professional Services Practice

• Supported the marketing team with research and general admin tasks, maintaining organised notes and information.
• Drafted social media posts and adverts and attended meetings and a conference.
• Improved organisation, professionalism and confidence communicating with different stakeholders.

NVQ Level 2 in Beauty Therapy Diploma – HB Academy (2023-02 – 2023-08)

BTEC Level 3 in Business Studies – Christ The King St Marys Sixth Form (2018 – 2018)

GCSEs in Multiple subjects – Blackfen School For Girls (2018)