Client and Public Liaison Manager (incorporating reception desk) - Triovet Independent Veterinary Practice - March
- Creating new, and maintaining current client accounts, ensuring accuracy and confidentiality of records
- Managing detailed medical appointment bookings, coordinating schedules efficiently to meet client and practice needs
- Overseeing the practice's social media presence, developing and executing competitions and promotional campaigns to increase engagement
- Redesigned and successfully launched fully updated website, improving user experience and online visibility
- Proactively identifying and securing new business opportunities to support practice growth
- Delivering high standard of client care, maintaining positive experience while supporting and reassuring pets before and during treatment
- Managing both in-house and remote communications, consistently monitoring and responding to emails and messages in timely and professional manner
Library and AR Reading Co-ordinator - Burrowmoor Primary School - March
(2014-06 - 2021-04)
- Nurturing and encouraging children with their reading in entertaining and motivating ways
- Supporting teaching staff and senior management team with class and pupil reading growth
- Advising parents and carers on their child's reading development and creating 'from school to home' reading programs and providing key data to the SLT and the Academy Trust
- Making reading fun for children whilst supporting their adults to continue growth
- Running biannual lucrative book fairs and facilitating school reading events (World Book Day, reading celebration parties etc)
Customer Liaison Manager - Cowles Technology Consultants Ltd - Milton Keynes
(2000-07 - 2003-08)
- Management of customer relationship & expectations, sales, accounts & administration
- Technical author and software trainer
- Liaison with account executives, operational managers, technical and support staff, including facilitation of meetings
Company Liaison Officer and Trainer - Sheridan Systems Ltd - Milton Keynes
(1997-09 - 2000-07)
- Facilities Management
- Market and public relations influence
- Company procedures formulation incorporating and providing internal issues advisory service
- Creating and presenting various IT database system training courses
- Giving personalised follow-up training sessions to delegates
- Working with programmers and customers to develop bespoke databases
- Liaising with Local Authorities, private corporations and consultants to provide the best dedicated delegate service
Temporary contracts and freelance training - Various - London and Milton Keynes
(1996-10 - 1997-09)
Due to a move to a different location, undertook short term contracts including office and administration management, customer care projects, recruitment and providing inter-personal skills training
Client & Course Supervisor / Student Counsellor - The Financial Training Company Ltd - London
(1995-06 - 1996-10)
- Ensuring all office procedures were executed by small team of administrators
- Public relations and marketing advisory
- Working with students, their employers and internal customers
- Counselling students (one-to-one and leading study groups)
Head of Training Administration and PR - Sedgwick Ltd - Norwich and London
(1990-03 - 1995-05)
- Running daily operation of training department, responsible for the career development of 2,500 employees and assisting to assess the needs of 3,700 staff across branches
- PR officer in promoting company both internationally and locally, including writing promotional literature, course materials and giving promotional presentations to customers and local business
- Regularly making presentations to internal staff and delivering training sessions to local secondary school students
Company PA and Tele-sales Group Leader - PVS Marketing Ltd - Great Yarmouth
(1988-10 - 1990-03)
- Supervising all office procedures
- Leading small tele-sales team and account management
- Developing and participating with corporate customer promotions
