Tobi Aderinboye

Detail-oriented and customer-focused graduate with experience as a bank teller, customer service representative, and supervisor, skilled in cash handling, client relations, and team coordination. Seeking to leverage strong problem-solving abilities and leadership skills to enhance operational efficiency and deliver exceptional service in a dynamic financial institution.

TELLER / CUSTOMER SERVICE REPRESENTATIVE - Wema Bank Plc - Ibadan, Oyo State, Nigeria

(2022-09)

• Process customer transactions including deposits, withdrawals, and transfers with accuracy and efficiency
• Assist customers with inquiries about banking products, services, and terms, ensuring clear and helpful communication
• Open, assist, and monitor customer access to safety deposit boxes in line with security procedures
• Maintain accurate documentation of all transactions and ensure compliance with record-keeping requirements
• Manage high-volume cash handling while ensuring adherence to internal controls and cash management policies
• Deliver exceptional customer service with a friendly and professional approach to retain existing clients and attract new ones
• Recommend suitable banking products and services to customers, consistently achieving and exceeding daily sales targets
• Streamline transaction processes to reduce customer waiting time and enhance overall service efficiency

SUPERVISOR - Zartech Limited - Ibadan, Oyo State, Nigeria

(2019-09 - 2022-08)

• Coordinate with other supervisors to maintain consistency across shifts and ensure seamless operations
• Encourage open dialogue among team members and promote an inclusive work environment
• Ensure smooth operational processes while maintaining compliance with regulations and routine checks
• Provide constructive feedback and guidance to staff to improve performance levels
• Foster a positive work culture that enhances employee morale and engagement
• Manage daily operations to drive productivity and efficiency
• Supervise staff activities and enforce safety regulations to maintain a secure work environment
• Monitor team performance and address operational issues promptly to achieve organizational goals

SCHOOL TEACHER (NYSC) - Ferdy Memorial college Okpoma Yala - Coss River State

(2018 - 2019)

• Teach Mathematics and Agricultural Science to senior secondary school students in line with the curriculum
• Prepare lesson plans, schemes of work, and instructional materials to support effective learning
• Deliver engaging and interactive lessons to enhance student understanding and participation
• Assess and evaluate students' performance through tests, assignments, and examinations
• Provide guidance and support to students to improve academic performance and personal development

Bachelor of Science - Animal Breeding and Genetics - Federal University of Agriculture Abeokuta (2018)