Toby Charman

Loyal and experienced Contracts Manager with over 20 years' experience in building services, facilities management, and electrical engineering across commercial and retail environments. Proven ability to lead high-performing teams, manage complex contracts, and deliver consistent ROI-driven results while maintaining strong client relationships. Demonstrates strong commercial awareness with a focus on cost control, contract retention, and operational efficiency.

Experienced in contractor management, supplier onboarding, and negotiating best-value solutions aligned with client requirements and contract scope. Committed to continuous improvement through team development, training, and succession planning, alongside a proactive and solutions-focused approach to problem solving. Highly focused on health and safety, operating with a zero-harm mindset, and experienced in managing critical incidents, unplanned downtime, and business continuity.

Strong track record in improving efficiency initiatives, carbon footprint reduction, lifecycle planning, and the delivery of plant and infrastructure upgrades. Skilled in financial oversight including WIP and debt management to ensure contract profitability and performance. A confident communicator at all levels, building trusted relationships with clients, stakeholders, and teams to ensure successful contract delivery.

Now seeking to contribute to a progressive, client-focused organisation that values excellence and long-term partnerships.

Contracts Manager - ABM TECHNICAL SERVICES

(2013-01)

• Manage retail and commercial hard services contracts across Sussex, Kent and South London.
• Lead and develop a team of 20+ engineers, managing performance, holidays, sickness and staff cover.
• Resolution of HR Matters / People issues.
• Team development, training, and succession planning.
• On boarding of new suppliers via PQQ process and cost control.
• Demonstrable contract retention focussed.
• Contract re-negotiation, contractor cost negotiation aligned with contract scope, clients' requirements & best value. Contractor performance monitoring.
• KPI, PPM and performance management with monthly reporting to the Regional Director.
• Energy reduction and carbon footprint reduction through efficiency initiatives and sustainable practices.
• Dilapidation & asset life cycle reporting.
• Tendering and execution of plant, electrical and fabric upgrade replacements.
• WIP and Debt management to ensure contract profitability and debt reduction.
• Health and Safety focussed with zero harm mindset.
• Disaster management - Management of critical unplanned downtime.
• Proactive communication at all levels with clients, consultants and stakeholders.

Electrician / Estimator / Surveyor - O'SULLIVANS SHOPFITTING

(2009-01 - 2013-12)

• Conducted site surveys, cost estimates and managed client requests.
• Organised labour and materials ensuring projects delivered on time and within budget.

Contracts Manager (Promoted) - QUADRON SERVICES

(2008-01 - 2009-12)

• Managed the contract across the South of England and Kent.
• Managed engineers, workloads and provided technical support.
• Health & Safety audits, toolbox talks, timesheets and general staffing issues.

Electrician (Maintenance Team) - ELYO SERVICES (SUEZ)

(2007-01 - 2008-12)

• Maintenance of retail stores across the South of England.
• Reactive breakdowns, client driven requests, PPM maintenance and KPI management.

Shift Technician - DALKIA (AMERICAN EXPRESS CONTRACT)

(2003-01 - 2007-12)

• Operation and maintenance of building services systems and equipment.
• BMS operation, UPS, generators and plant systems across multi-site environments.
• Working unsupervised, responding to alarms, faults and defect rectification.
• Providing technical and operational support across multiple locations.

Shift Technician - JOHNSON CONTROLS (AMERICAN EXPRESS CONTRACT)

(1998-01 - 2003-12)

• Operated and maintained building services systems.
• Completed NVQ Level 2 and 16th Edition Wiring Regulations during employment.

Driver / Technician - K C Office Services, Brighton

(1996-01 - 1998-12)

Delivered and installed computers, furniture and office desk wiring (power & IT).

Carpenter - Various Companies

(1990-01 - 1995-12)

Carpentry work and roofing. Assisted in plumbing and electrical works.

Bar Manager - Small Family Hotel

(1987-01 - 1989-12)

• Ordering of stock and organisation of entertainment.

Brighton College of Technology, Brighton (1981-01 - 1985-12)

Glensham Community College, Battle (1978-01 - 1981-12)

City & Guilds 2360 (Parts 1, 2 & 3) - Brighton College of Technology, Brighton

Electrical Installation Theory & Practice - Brighton College of Technology, Brighton

Associated Electronics Technology - Brighton College of Technology, Brighton

NVQ Level 2 Electrical Installation Engineering - Brighton College of Technology, Brighton