Toby Foreman

Proven Chief People Officer/HR Director who builds/turns around people functions and builds HR strategy that delivers business results in regulated and non-regulated environments. My career spans senior HR Business Partner roles at Citigroup, leadership at Jigsaw, and executive roles across financial services, FinTech, and retail. I have worked successfully at board and ExCo level on:

HR Consultancy Services at Oliventine Ltd (2026-01 – Present)

• Specialist Assignments inc EXCO evaluation, Wealth Management Strategic Design, Potential CEO evaluation.
• Board Advisor to VC Fund - evaluation of potential Investments

Commercial Director (Assignment from Human Resources) Sales, Marketing, Communications, Property

SMF18 – £28Billion AUM at Charles Stanley Wealth Management – part of the Raymond James Group (2024-01 – 2025-12)

Leading UK investment management and financial planning firm est 1792.

• CEO/Board requested assignment to review and deliver a revitalised and dynamic commercial function across Bespoke, Asset Management and Online Trading Platforms. Involved review of strategic structures in Sales, Marketing and Communications inc client engagement strategy.
• Responsible for a team of 65 professionals dedicated to achieving an annual target of £2Bn by 2028.
• 2023 position: net loss £1Bn outflow to end 2025 position: net positive £500m.
• Responsibility for entire estate including negotiating new rents, CAPEX spend and development of a new Client Experience centre in Birmingham.

Chief People Officer

SMF18 – £25 Billion AUM at Charles Stanley Wealth Management (2022-07 – 2024-01)

• CEO/Board requested permanent hire into CPO function to rebuild and revitalise HR function following significant audit failures: 144 in total (124 HR, 20 Wealth Management) and fall in employee engagement to record lows (48% satisfaction). Also involved oversight of Chief of Staff function including organisational governance and effectiveness.
• By Jan 2024, employee engagement had hit record high of 84% and all audit flags were removed.
• Rebuilt executive level relationship with C-suite and Board including overhaul of wealth management function (19 Billion of AUM) and appointment of a new MD.
• Chaired the Culture and Conduct Committee, developing initiatives to foster a compliant and ethical work environment evolving continually against significant regulatory changes.
• Executive sponsor for several key category A projects including UK Retention Scheme (60million fund), IFPR and remuneration restructuring for wealth management community.
• Designed and delivered key career pathways across most business areas to facilitate employee development and progression reducing significant retention issues.
• Built key Management Information (MI) and monitoring tools to enhance efficient departmental oversight with regular reporting to the Board, Executive Committee, and relevant governance committees.
• 2023 Audit reduced to zero outcomes.
• Key mentor and coach to 6 C-suite MDs.
• Designed and delivered three frameworks for employee retention post-acquisition, achieving perfect outcomes with zero 'bad leavers'.
• Launched an industry-leading learning portal with a unique, first-in-industry automatic link to CISI, approved for self-accreditation by a standalone Wealth Management company.

Independent Consultant at Firefox Consulting (2020-01 – 2022-07)

Established independent consultancy focused on business strategy, HR consulting, and independent mentoring/coaching. From launch, consultancy focussed on workstream efficiencies and key interim projects including: Charles Stanley quickly became the main client of the consultancy. Other clients included a well-known social enterprise partnership within fashion & clothing, and independent mentoring & coaching roles.

• Restructuring and resetting the operational approach within a specific vertical of the CS business, working in partnership with the MD.
• Extensive projects (under NDA)

Global HR Director (Interim – Perm) at Jigsaw Group (RWH Ltd) (2014-02 – 2019-12)

International fashion clothing retailer est 1970 with stores and concession partners across Britain, Ireland, USA, Middle East, Holland, and Australia. Annual turnover £120m+ across 120 Points of Sale

• Design and build-out of the Buying and Merchandising function under new CEO.
• Delivery of an enhanced global HR function with a new Global HRMS system.
• 2018/19 led on a refinancing project with a new PE partner in conjunction with KPMG.
• Delivered new recruitment attraction platform, integrating employee referrals, direct sourcing, online channels, Preferred Supplier Lists (PSL), social media, and an international model.
• Restructured business operating model and key leadership functions.
• Designed and delivered a group-wide Employee Relations (ER) and Manager training program
• Implemented a new employee benefits scheme.
• Established a new cultural framework: 'Style and Truth'.
• Designed and established a full employee share ownership scheme in partnership with Mazars - award winning.
• Managed the transition of the Australian business from licensee to direct ownership, including local TUPE (Transfer of Undertakings (Protection of Employment)) processes across three states.
• Drove employee engagement and satisfaction from 45% in 2014 to 85% in 2016 and 90% in 2017.
• Implemented the outsourcing of payroll to ADP.
• Rolled out a global 360-degree feedback process.
• 2018 - Jigsaw being recognised as a Sunday Times Best Employer
• 2017 - Nominated for 'Best Employer' at the Retail Week Awards.
• 2016 - Won 'Best Place to Work' at the Drapers Awards.
• 2015 - Nominated for 'Best Place to Work' at the Drapers Awards.

CEO – PE requested Assignment at Jigsaw Group (2019-01 – 2019-12)

• In partnership with new PE owner, devised and executed a Board-approved three-year strategy to position Jigsaw as an innovative leader in multi-channel retail, recognised for exceptional product, cutting-edge innovation, and world-class customer engagement.
• Key objective of redefining and developing a new proposition to return the business to profitable sales growth with a renewed focus on the customer. During my tenure I moved the business from £17 million EBITDA loss to £5 million EBITDA profit.
• Segregated the business into core (turnaround and growth focus) and non-core (closure/wind-down focus) entities.
• Reduced Head Office salary costs by £1.3 million annually including refining structures, creating dual reporting lines at C-Suite, reducing size of EXCO and management structures.
• Reduced Head Office non-staff costs by £1 million annually inc landlord rent negotiation, sub leasing space, reducing overheads, taking oversight of procurement and negotiation
• Led a process to identify new Creative Director to define a new company vision/creative direction.
• Negotiated global rent reductions exceeding 30% across the entire estate, including the transition to monthly and turnover-based rents through direct landlord discussions. Media reported success story.
• Initiated a comprehensive estate store refurbishment programme, refitting approximately 20 stores within the first 12 months, marking the first such initiative in Jigsaw’s history.
• Finalised the closure of 'Shop at Bluebird' following extensive landlord discussions, securing a 50% ongoing rent reduction and an approximate £1 million EBITDA return.
• Executed the closure of the Menswear, Children’s and USA business with minimal impact and reduced lease exposure post-landlord discussions.

Interim COO (oversight of HR, Legal, IT, Operations, Procurement, Licensing) at Jigsaw Group (2018-02 – 2019-01)

• Led full & extensive refinance programme with new shareholder purchase and loan agreements.

Regional HR Director (promotion Director) at Citigroup (2012-02 – 2013-12)

American multinational investment bank and financial services

• Consumer Retail and Investment Technology/Operations, with responsibility for 6,000 FTE and 3000 temporary employees
• Led and managed a team of 25
• In charge of all regional HR initiatives, with a particular focus on talent and business re-engineering, and continuous improvement programmes.
• Senior coach and mentor within the regional leadership talent programme.
• Lead and responsibility for the Citigroup intern programme, including management of country specific interns.
• Particular focus on global digital and system technology projects.
• Performance Rating – Exceptional (1)

Senior HR Business Partner (promotion SVP) at Citigroup (2009-06 – 2012-03)

• UK and Regional Business (Retail, FINTECH, Ops) – 5000FTE, £3 Billion turnover
• Lead on all HR strategy initiatives
• Lead on regional consumer talent programme inc identification and development of all HYPO, promotable and critical resource allocations – all Leadership Team Managers given identifiable and manageable succession plans.
• Lead on collective and individual consultation initiatives and company restructuring.
• Lead on various inter-business and HR projects including M&A and due diligence work in particular exit interview project and “Alternative Working Solutions” programme.
• Active member of Senior HR team – mentor to 4 Business Partners and coach to 3.
• Lead on divestiture of financial services brand “EGG” from the Citi portfolio
• Performance Rating – Exceptional (1)

Senior HR Business Partner (Promotion VP) at Citigroup (2008-05 – 2009-06)

• ICG Technology/Ops and Banking
• UK Business Partner – team manager for Operations/Technology and Investment Banking – 6 direct business partners.
• Direct HR management of all EMEA technology teams.
• Direct management of all UK HR strategy initiatives inc implementation of Ulrich model.
• Across Investment Banking, Capital Markets and Operations.
• Performance Rating: Exceptional (1)

Head of Recruitment - Global Consumer Group - AVP at Citigroup (2006-12 – 2008-05)

• UK (incorporating Retail, Wealth, CitiSolutions, Cards, EGG, and CitiFinancial)
• HR – Cross Functional Projects
• Management of GCG-UK recruitment team
• Management support of outsourced admin model
• Full UK and EMEA responsibility for erecruitment system and reporting development.
• Support business in full realignment and refocus strategies towards wealth (UK and International) and near prime markets (CitiFinancial).
• Design and implementation of EGG business Citi model – part of acquisition team
• Design and manage recruitment outsourcing model.
• Full responsibility for design of cross staffing model.
• MI design and delivery – Erecruitment system and Peoplesoft – Stakeholders are HR, Business and Global Directors.
• Completed Employment Law Training and Delivery
• Award – Service Award (Project Delivery) – May 2008
• Performance Rating – Exceptional (1)

Senior Recruiter - AVP, Global Consumer Group – at Citigroup (2006-06 – 2006-12)

UK (incorporating Retail, Wealth, CitiSolutions and Cards)

• Performance Rating – Exceptional (1)

HR Roles Various at Barclays Bank PLC (2003-09 – 2006-03)

HR Manager – Rail and Construction – Rolling contract – Multi-site - £500 million project at Balfour Beatty (2002-05 – 2003-09)

HR Positions inc at Telstra, Civil Service, Agency (1996-10 – 2002-04)

PGCE in Forensic Psychology

BSc (hons.) in Psychology and Genetics