Tochi Ubani

IT Administrator at SCIRIS with hands-on experience administering Microsoft 365, supporting users and managing corporate devices. Works across Microsoft Entra ID, Intune, Exchange Online, Teams and SharePoint, with responsibilities spanning access management, Windows updates, security support and the device lifecycle. Combines technical troubleshooting with clear communication and coordination of managed service providers and suppliers.

Passed

Microsoft 365 Fundamentals (MS-900) and Endpoint Administrator (MD-102).

IT Administrator at SCIRIS (Present)

• Administer Microsoft 365 with Global Administrator responsibilities, supporting users across SCIRIS brands and managing accounts, licences and access to business applications.
• Support joiner and leaver processes, coordinating account setup, laptop preparation, software access and equipment recovery with internal teams and the managed service provider.
• Manage and troubleshoot endpoints through Intune and Entra ID, including Windows Autopilot registration and enrolment, compliance settings and application management.
• Support Windows patching and device maintenance through update policies, compliance reviews, BIOS update troubleshooting and user communications.
• Resolve Microsoft 365 support issues involving Outlook, Teams, SharePoint and OneDrive, including mailbox performance, file access, synchronisation and authentication.
• Administer MFA resets and registration, email aliases and distribution groups; investigate access and calendar issues and escalate where specialist input is needed.
• Support Microsoft Defender and KnowBe4 administration, liaise with the SOC on phishing alerts and explain the correct reporting process to employees.
• Coordinate laptop repairs, replacements, equipment purchasing and IT disposal, working with suppliers and the managed service provider on service requests and escalations.

Office Administrator (Contract) at Parsley in Time (2023-11 – 2024-04)

• Created and analysed spreadsheets to track unpaid invoices, identify payment deadlines and follow up with business customers.
• Maintained office records and coordinated appointments, meetings, travel arrangements and correspondence.
• Supported colleagues with administrative queries and problem-solving to keep daily operations running smoothly.

Team Assistant at Allsop Auctions UK (2021-09 – 2022-10)

• Supported property auction and valuation administration, maintaining records and responding to customer enquiries.
• Coordinated diaries, meetings, presentation materials and logistics for property viewings and auctions.
• Handled customer queries and complaints professionally, prioritising requests and escalating issues when required.

Sixth-form qualifications in Information Technology – Barking Abbey Secondary School

GCSEs – Barking Abbey Secondary School