Tom Lichfield
Operations Assistant at M&S
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About
Graduate of the University of Kent with a BSc (Hons) in Sport and Exercise Science, utilizing strong analytical, research, and organisational skills. Gained practical insight into the insurance sector through work experience and networking, developing a comprehensive understanding of the industry and its operations
Experience
Work Experience and Networking at Ark Syndicate and Gallagher Re (2025 – 2026)
- Shadowed an underwriter to gain in-depth insight into underwriting processes, risk assessment, and decision making within the insurance market
- Networked with professionals across diverse business lines, gaining exposure to Cargo, Marine & War, Marine Hull, Political Risk, Property and A&H classes
- Conducted one to one discussion with brokers and claims specialists, developing a strong understanding of operational workflows, client relationships, and risk management processes
- Developed a solid understanding of the structure, operations, and regulatory framework of the Lloyds market
- Introductory day with Gallagher Re – learning about reinsurance in sectors such as Marine and Energy, Cyber, Casualty, Property and Aviation.
Operations Customer Assistant at Marks & Spencer (2021-06 – Present)
- Ensure timely and accurate delivery and distribution of stock across departments
- Key holder from age 19: entrusted with opening/closing, alarms, and store security
- Assist in training new employees, sharing knowledge and best practices to enhance team performance
- Support visual merchandising to enhance the customer experience
- Provide flexible support to the team during busy periods and shortages
Social Media and Retail Support at Jewson (2019-02 – 2020-03)
- Managed Social Media content for 9 East Kent branches, supporting promotions and brand engagement
- Liaised with branch managers to develop customer-facing marketing strategies
- Assisted with in-store merchandising to improve layout and usability for trade customers
Education
BSc in Sport and Exercise Science – The University of Kent (2021-09 – 2024-06)
BTEC Sport Distinction , BTEC Business Studies Distinction – The Howard School Sixth Form (2019-09 – 2021-06)
GCSE in Maths (4), English Language (5), English Literature (6), PE (7) – Rainham Mark Grammar School (2017-09 – 2019-06)
