Ella Straccia

Energetic, fashion-forward hospitality professional with over five years' experience delivering fast, five-star customer service across bars, cafes, restaurants and live events, including backstage at London Fashion Week. Confident working at pace in high-demand environments, staying accurate and calm under pressure while keeping standards high. A digitally confident, resilient team player who loves getting stuck in, adapting quickly to new systems and challenges, and genuinely connecting with customers to help them discover products they'll love.

Currently studying Business and Marketing at Manchester Metropolitan University, with a study year in Barcelona broadening my outlook on style and retail. Excited to bring my passion for fashion, pace and people to the M&S team.

Barista & Team Member - Leon Restaurants

(2023-10 - 2025-08)

• Delivered fast, friendly, five-star service in a high-volume environment, balancing speed with accuracy during peak trade.
• Built genuine, positive relationships with customers, creating a welcoming atmosphere that encouraged repeat visits.
• Maintained brand standards for quality and presentation while working efficiently under pressure.
• Actively promoted new menu items to customers, using product knowledge and an engaging approach to drive sales and boost uptake.
• Completed training in Food Safety & Hygiene, Health & Safety and Barista Skills, and supported new starters to settle in confidently.

Assistant, London Fashion Week - British Fashion Council

(2022-09)

• Supported a fast-paced fashion environment, working quickly and accurately to meet tight deadlines.
• Organised outfits, accessories and backstage areas, ensuring high-value items were presented neatly and ready on time.
• Assisted with model fittings and garment preparation, showing strong attention to detail and care with premium products.
• Provided confident, customer-facing information and assistance to guests, and adapted quickly to last-minute changes.
• Collaborated with designers, stylists and the wider team to keep operations running smoothly in a busy, high-energy setting.

Bartender and Waitress - Cainhoe Wood Golf Club

(2021-02 - 2023-09)

• Delivered fast, friendly service and strong customer experience during consistently busy periods.
• Managed multiple tables and orders using POS systems, prioritising effectively to maintain smooth service flow.
• Supported bar operations during peak times, including stock control and maintaining an organised workspace.
• Built strong relationships with regular customers through consistent, welcoming service.

Housekeeper - Center Parcs Woburn

(2021-05 - 2023-01)

• Adhered to all safety protocols and procedures to protect guests and colleagues.
• Went above and beyond to create a positive, memorable experience for every guest.
• Supported and trained new colleagues on correct processes.

Bartender - The White Hart

(2019-02 - 2021-02)

• Operated cash registers and POS systems accurately and efficiently.
• Developed strong product knowledge across menu items, beers, wines and spirits to make confident recommendations.

Business and Marketing - Manchester Metropolitan University (2023)

University of Barcelona (2025 - 2026)

Samuel Whitbread Academy (2019 - 2023)